Question about Computers & Internet
I can print off things from the printer but cannot scan from it – will not work. It has not worked since the printer inks ran out. Can you normally operate the scanner even though the inks run out? Since then I have had the ink cartridges refilled instead of replacing with new ones, and the scanner still doesn’t work.
Once I turn on the printer, the LED flashes along with the black and colour ink lamps and the alarm lamp remains still – even though I have replaced the ink.
I then tried clicking on the MP Navigator icon and when I press preview or scan, the scan gear box comes up with the message “printer maintenance in progress, scan after it is complete – code 2,114,0”. Once hitting the ok button, nothing happens. I tried the same progress the other day and then the message displayed “scanning failed”.
Are these problems happening because the printer has not got new cannon ink cartridges?
BTW can you please give me the phone number for the NZ Cannon technical support line?
Some printers can detect that the cartridges are refilled based ona barcode or scanning of the cartridges. Does this Cannon have ink tanks or ink cartridges. If it has intakes then the print head needs to be cleaned wth rubbing alcohol and a q-tip. If they are cartridges then it would be good just to buy the original cartidges. As far as the scanning goes this can be a direct connection to the printer going through maintenance. If it continues to not scan then you may need to uninstall the scanner. see if the scanner shows up in your scanners area. if not then it will need to be re-installed.
Posted on Feb 17, 2008
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Posted on Jan 02, 2017
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