Question about Dell 3000cn Laser Printer

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Dell 3000cn Laser Printer Problem--Paper Jam

Keep getting error message of paper jam. No paper jam to be found. There is no paper jam. Printer won't do anything. I'm mad as hell!!!! Help Printer Gods!

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  • butchrobi Feb 13, 2008

    Doesn't work. First, there is no tray to take out but we checked the paths anyway. Can't get toner out!!!! Thanks for the try. Anymore suggestions? Thanks.

  • butchrobi Feb 29, 2008

    Doesn't work -- nothing has worked thus far Dell says it could be sensors.

  • butchrobi Feb 29, 2008

    Doesn't work!

  • butchrobi Feb 29, 2008

    Nothing has worked thus far.

  • Anonymous Mar 24, 2014

    paper jam

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Have you been able to get the toner out yet?

There is a little handle on the right side that you need to lift to unlock the cartridge:

Dell 3000cn Laser Printer Problem--Paper Jam - 5c20823.gif

See if there is anything hiding in that part of the paper path. Maybe even just re-seating the cartridge will be enough for the sensors to stop tripping.

Posted on Feb 29, 2008

  • Matt Jurach
    Matt Jurach Feb 29, 2008

    If the Cleaning Pad in this printer has never been replaced, that could cause this erroneous Paper Jam message. Even just removing and then replacing the old Cleaning Pad might clear the error, but the pad ought to be replaced every 6 to 12 months, depending on the printer's usage.

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Open the top covers and remove tray 1 so that it resets.

wipe off the rubber rollers in the back with a damp cloth, then wait a while for them to dry.

Use medium weight paper.

Try this first.

Posted on Feb 13, 2008

  • Hjalmer Lamminen
    Hjalmer Lamminen Feb 14, 2008

    Here may be your best shot at a solution.......

    http://www.retrevo.com/s/Dell+3100cn+pap...

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Hello how are you Take the tray out on the bottom and see if there is a piece of something in there. Mine does this sometimes. Also on the back there is a drawer open this up and check. Have you taken out the toner yet. Do this and once you check every area as described turn power off to it and leave off for min. Then power back on and push cancel button about 5 times let me know if this works for you. It does for me

Posted on Feb 13, 2008

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1 Answer

I had a paper jam in the back and I'm afraid I jerked the paper out - now I get paper jam message and it won't pick up paper.


You will need to open the printer and where the wheel is to grab the paper look in both corner ans there maybe a piece of paper stuck in it. Even if you open the doors to check it;s hard to see the edges of the roller

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I keep getting an error message about a paper jam for my printer but there is absolutely no paper jammed anywhere in the machine.


Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.

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Check to make sure the door if fully closed and that your photoconductor unit is installed correctly.
When you close doors on your printer there are tabs that push a switch to tell the printer the door is closed.
locate the switches and play around with it, push the switch in and out with a flat screwdriver.
Worst case scenario is you will need to replace the switch.

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Don't take risk about your equipments. consult a enjineer.

Aug 06, 2009 | Dell 3000cn Laser Printer

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Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.

Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.

Dec 28, 2008 | Dell 3000cn Laser Printer

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check the paper sensor

Sep 06, 2008 | Dell 3000cn Laser Printer

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Paper not feeding


The Dell 3000cn & 3010CN both display this fault.

The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.

The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.

The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.

The only other option is to have a Dell approved service agent replace the rollers for you.

If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)

Jul 12, 2008 | Dell 3000cn Color Laser Printer

1 Answer

Paper transport does not work; terrible grinding noise


I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.

Nov 08, 2007 | Dell 3000cn Color Laser Printer

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