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Re: Dell 3000cn Laser Printer Problem--Paper Jam
Hello how are you Take the tray out on the bottom and see if there is a piece of something in there. Mine does this sometimes. Also on the back there is a drawer open this up and check. Have you taken out the toner yet. Do this and once you check every area as described turn power off to it and leave off for min. Then power back on and push cancel button about 5 times let me know if this works for you. It does for me
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You will need to open the printer and where the wheel is to grab the paper look in both corner ans there maybe a piece of paper stuck in it. Even if you open the doors to check it;s hard to see the edges of the roller
Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.
Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.
Check to make sure the door if fully closed and that your photoconductor unit is installed correctly.
When you close doors on your printer there are tabs that push a switch to tell the printer the door is closed.
locate the switches and play around with it, push the switch in and out with a flat screwdriver.
Worst case scenario is you will need to replace the switch.
Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.
Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.
The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.
The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.
The only other option is to have a Dell approved service agent replace the rollers for you.
If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.