Question about Saeco Magic De Luxe Espresso Machine

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Saeco Magic De Luxe - hot water / steam but no coffe through the brew group

We've had our Saeco Magic De Luxe for about 4-5 years and have loved it. We've come to rely on it for our coffee fix at least 3 or 4 times a day. I swear we've been really great owners and have been vigilant about descaling when it's due, along with cleaning the brew group and the grinder on the recommended schedule. Yesterday, however, it decide that it was not going to cooperate. It grinds the coffee, dumps it into the brew group but water is not getting to the brew group.

Here are the troubleshooting steps we've taken so far:
1) Descaled - although it was earlier than the recommended schedule
2) Hot water / steam comes out of the steam tube so we know the pump is working and the heater/boiler is working
3) Watched with the door open (via pushing the metal latch) while pushing the brew button to see if any water spills out on the brew group. Water never even makes it to the brew group and it ends up dumping dry, unused grounds into the dregs box so this test didn't really tell us much of anything.
4) After we try to run it in normal mode (and don't get anything) we do have to prime the circuit via opening the hot water/steam wand and WOW...does it initially pump out the water.

Bottomline, the water seems to be backed up somewhere between Point A (the tank) and Point B (the brew group).

Obviously we'd love to have a solution to this. Barring that how do you take the main case / cover off this machine for a more thorough inner inspection of the water tubes that run to the brew group from the boiler without accidentally disconnecting some other inner part?

We have contacted a local service shop and they charge $50+tax to look at it. If they can fix it that $$ goes toward the repair. We may have to go that route.

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  • AJ Fro Feb 13, 2008

    UPDATE
    I found the problem. The tube / probe that shoots the water into the port in the brew group broke off and that was stuck in the brew group port.

    I'm not sure what that part is called but the whole thing will have to be replaced. I'll try to take some pictures and add them here just in case anyone knows how to replace that part.

  • AJ Fro Feb 14, 2008

    Thanks Pierre. That's the right piece (the boiler valve). We've ordered the part for $14.99 and are going to try to use the method you describe to install it....wondered about ordering two just in case it happens to be a weak part of the machine in general (although this one has lasted us a few years for sure). I hope we don't have to remove the boiler.

  • AJ Fro Feb 23, 2008

    Hey Pierre - I hope you're still monitoring this one. We FINALLY received the replacement boiler valve. Now we need to figure out how to remove the right wall of the machine without loosening or unscrewing unnecessary parts. E.g. there are screws that hold the boiler valve to the wall of the machine but if you accidentally unscrew these the boiler valve just "floats loosely" behind that wall. Instead what we need to understand is how to take the machine apart (which screws to take off) to get to the boiler and the boiler valve and get our machine working again. We have the tech diagrams but honestly...they're a bit confusing. Thanks much for any information you can provide!

  • AJ Fro Feb 23, 2008

    Pierre - great instructions. I've taken the grinder out before so that part I know. I won't be able to try the rest of this until after dinner Pacific Time (it's 1:46pm). I believe replacement seals came with the new parts. I will post again after I've tried this but it all makes sense.

  • AJ Fro Feb 24, 2008

    pierre - so far so good. One last (?) question. Where does the c-clip go? The little "[" shaped piece of plastic?

  • AJ Fro Feb 24, 2008

    That's the one and we figured that out. We're rocking and rolling. Thanks much for your help Pierre. You helped get us back online.

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Where is the vessel for saeco coffee machine? how to decal

Posted on Feb 17, 2008

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Our taking about the plastic piece with 2 seal on it if it that its very easy to change that thing is screwed in the boiler try to unscrew the piece if you cant you gonna have to remove the boiler i know does machine good let me know thanks for using fixya pierre

Posted on Feb 14, 2008

  • 2 more comments 
  • pierre laplante Feb 14, 2008

    removing the boiller is nothing mush it just a few screws it removing the little pipi they come off easy but you have to change the seal pierre

  • pierre laplante Feb 14, 2008

    the piece you order is not a weak part it come in a kit with seal for that brass piece beside it pierre

  • pierre laplante Feb 23, 2008

    you did remove just the screw behind the brew unit to remove the cover very easy you have to remove the black piece were you do the milk when you have the machine in front of you there 2 screw star screwdriver at each end remove after were the coffee bean goes 2 star screw driver put something to block the hole where the coffee bean goes in case you drop a screw in there after under the water tank its not a star screwdriver its a torque 8mm or 10mm next under the coffee bean containeryou have the coffee grinder level it fragile take a pen put a mark beetween the plastic selector so you know where to put it back when removing the selector there 2 little hook that lock the piece on that round thing with little hole in ittry to lift those little hook with our finger go easy its fragile after removing that the cover should come off remenber its plastic go easy you make sure to disconnect the machine after you should see the loose boiler you bought the complete boiler or just the piece if it just the piece try to move the boiler so you try to remove just that piece that you bought if you bought the complete boiler there 2 clip that hold those 2 little pipe in remove the clip you pull the pipe be carefull there 2 little seal per pipe if you have new seal great if not hope they dont leak there 2 screw that hold those 2 swichf if you cant reove the screw try cutting the wire in half mark where tho wire go that about it reasembly after i got to start my cake and osso bocco for supper its 3.20 saturday afternoon i gonna check our post around 8.30 pm in montreal thank you and go easy you gonna be and expert after pierre

  • pierre laplante Feb 24, 2008

    the only clip i can see is the clip that lock the 2 little pipe in the boiler if you whant give me more detail pierre

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