Question about Brother IntelliFax-2820 Laser Fax

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Has new toner and drum can barely read

We just replaced the toner and the drum...... our faxes are barely printing, very light and only the top part is light at that, the rest is non exsistant.. any ideas?

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Hi jcram,

I suggest you reinstall the drivers for your fax machine. Download the latest drivers at http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=fax2820_us_as

There is also some great maintenance guidelines at http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=fax2820_us_as&Cat=7
Especially note the section on cleaning the corona wire at
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000400/000035/faq000435_002.html?reg=us&c=us&lang=en&prod=fax2820_us_as&Cat=7

I hope this helps solve the problem and thank you for using the FixYa services
Kind regards

Posted on Feb 13, 2008

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1 Answer

Intellifax 2800 does not register new drum. I put in new drum and it is extremely light copies and is stll telling me to replace drum soon


If you replaced the drum with a new one, then a special plastic piece with slots in it will be ejected. This will reset the "Replace Drum" message. Now the light print is probably due to the toner needing replacing. When you put in a new drum, it needs new toner too. Unfortunately, most people replace the toner into the old drum, which does no good and becomes wasted. NEW DRUM NEW TONER. Now if you have replaced the old drum with another old drum, you won't get the reset done properly and the new drum won't load any toner either. Perhaps you accidentally removed the plastic sheet when you replaced the drum? Well then, find the piece and run it through the paper feed, it will then reset. Best of luck

Oct 06, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

The scree reads change drum soon. what does it mean


The drum is the part of the unit that actually does the transfer of the toner onto the paper. Each toner cartridge does about 2,000 pages and the drum needs to be replaced with the ~6th toner cartridge change (varies with use). Order part DR-250 from Brother or any office supply place that would carry the part.

To replace (wait until print quality decreases or it reads change drum now and stops working). Turn off the unit and let it cool. Close the document tray and the extension and open the top cover. Remove the drum carefully and place it where the toner will not spill. Remove the toner cartridge (if it is still good) and set it aside to put in the new drum.
Wrap the old cartridge up and dispose of properly (not in the domestic trash). Keep the new drum out of the light (keep it sealed until needed) as much as possible. Insert the toner cartridge in the new drum. Then insert the unit into the Fax machine. (Hold by the handles) Close the top cover and the starter sheet should be ejected by the machine.

I hope this helps.

Cindy Wells

May 03, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

I have a brother 2800 fax machine. I have replaced the Drum and the toner, The print is very light and barely readable. Prior to this the machine worked perfectly. Purchase date was 11/01 The drum was DR...


Is it a genuine brothe toner you are using? I have seems some EXTREMELY poor copies after non genuine toner was used. If so , get hold of genuine toner, consider a new drum as well or vaccum the toner out of the drum so you aren't mixing bad and good, vacume in the machine carefully around where the toner sits and you should be right to go. use a brush to get the area in the machine directly below the toner reasonably clean of dropped toner and that should get you going.
Good Luck, I Hope I've been of help!

Jan 16, 2010 | Fax Machines

1 Answer

Can send faxes they can read fine but when i get faxes cant read them about a week ago paper jamed in the roller do i need to clean with what product


I assume you talking about a panasonic DP-190? Do not clean the drum you may gently wipe it down, realize the drum puts the image on the paper, nick it, grease from hands, ,etc will effect copy qualilty. Remove the toner cart. clean any toner spilled. Drum may need replacement, print a toner/drum resupply form to see if the machine prints them cleanly

May 08, 2009 | Fax Machines

2 Answers

Brother Intellifax 2800 replace drum message


the unit that you install the toner cartridge into is actually the drum on this machine.

Jun 24, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Very poor print quality


the loud you hear indicate improper of mechanism of fax get drum unit out  and check for good condition of the unit (no broken in drum gear-or bad cleaning blade)-and reinstall it again- rip over toner box many times and check it  in horizontal level many times.if all above  does not work -you will have a problem in drum unit or your fax mechanism(broken gears-chain or belt defective-bad selonid-clutch-

Mar 12, 2008 | Panasonic KX-FL501 Plain Paper Laser Fax

1 Answer

Printing problems


There could be a couple reasons. One, it may be the person sending you the fax that has a problem with their machine. The easiest way to find out is, put a clean document in the feeder and make a copy. If the copy is clean then you know it is not a problem with your machine. The other possibility is that when Brother sells these new machines they only provide you with a starter drum and toner. Many times the drum may have defects and the machine does not detect these so you will not get a message telling you to replace it. If you do determine its your machine I would start by replaceing the drum unit first, then the toner.
Good luck
John

Jan 08, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

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white or black lines? what kind of machine? does it have lines when sending?

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1 Answer

Black pages when making a copy or printing something


Have you tried both drum and toner supplies? cause it sounds like a drum fault, if you have tried a new drum and toner, and it is doing it when printing internal reports, receiving fax's and copying then you have a tecnical issue to do with charge and this would likely render machine unecomical to repair (unless you can find a bad contact with drum on machine). If it receives faxs clearly but copys black then it is different issue (ie optics).

Oct 16, 2007 | Brother IntelliFax-2820 Laser Fax

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