Question about Brother IntelliFAX 1940CN Plain Paper Inkjet Fax

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Brother Intellifax 2820

When making copies we keep getting document jams.
The "copy" is getting jammed in the drum unit. Any suggestions?

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Pull out the drum unit and try to rotate the drum using the gears.This will be hard, but persist and examine the drum surface, My guess is that there is residue from label stock adhering to the drum. You can try and remove it using Isopropynol and then polish it with car polish. This is an extreme measure, but the drum is shot otherwise. good luck

Posted on Feb 14, 2008

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Posted on Jan 02, 2017

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Can you make a copy and get a good print? Does the blank pages come from different people? If you still get a blank from making a copy, then try a different toner and or drum unit. Hopefully it is still under warranty.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

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