If the colors print OK, you could try cleaning the black nozzles. (Your machine may allow you to clean just the black or the colors, or all the nozzles).
1) Press the <Ink> or <Ink management> key
2) Use <Up> or <Down> arrows to navigate to "Cleaning" and press <OK>
3) Use <Up> or <Down> arrows to navigate to color that needs cleaning, or "All" and press <OK>
4) The display will show "Cleaning" and "Please wait"
5) After completion, the printer should be ready
If the problem persists, brother advises that you may need to repeat the process up to four times. If still no results, contact brother customer service.
I have an HP Photsmart C4100 printer. I purchased remanufactured ink cartridges (both black and tri-colored) from Vivasmart. The black one works fine, but when I installed the tri-color, I got an error message that says "Print cartridge problem" The following print cartridge has a problem:
Tri-color. And I can't print. The screen on my printer says "Remove and check color cartridge." I have done this several times and it still won't print. I have turned off the power, removed the cartridges, and unplugged the unit, but it still didn't help. Any suggestions?
257 views
Usually answered in minutes!
×