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Ok, firstly i will need to know if you are referring to software or firmware. The firmware is the actual phone software. At the link below you will be able to see step by step instructions on how to reload the phones firmware.
You can download the latest firmware from http://darkforestgroup.com/forum/index.php?topic=1398.0 *a quick free registration is required to get the firmware.
Some changes that should be noticed once new firmware has been loaded:
-faster thumbnail loading-sleeker media player-improved Dolphine web browser
hi, it sounds to me like some one has deleted some of the data on your phone, the only way of getting these things working again is to have the firmware re flashed back onto the phone.
this can be done at any phone shop and its the only place that you can get this done, they may charge a small fee for this but it wont be much.
how ever reflashing the firmware will wipe the phone so if you really need these back then you need to write down all the numbers you need to keep as after the phone has had the firmware reset you will lose everything on the phone such as the following
phone numbers pictures messages ringtones etc if you ask in the phone shop they should be able to back all this up for you and put it back on the phone after is has been updated
their is no other way of getting this back on your phone other than reflashing the firmware as it needs resetting and re-installing
doing that will solve your problem but make sure you tell them you need all your stuff putting back on the phone after it has been wiped and they should do this for you
you can download to pc or directly to cell (as long as you have an unlimited data plan)...download firmware to pc is just as quick...you connect the cell via usb cable to pc.....(make sure your cell phone connection is switched to data) find the cell on pc (my computer) open it you should see data folder...open and extract the firmware and place it there ...disconnect power down cell / up again to see if firmware was taken