Samsung NV10 lens won't retract/Autofocus doesn't work
My 1 year old Samsung NV-10 (just out of Warranty, of course) suddenly froze when powering off. The Lens only closes about 2/3 followed by 2 or 3 warning beeps. I gently tried to realign the lens tube by pushing on it with no result. I finally got frustrated and banged it against the desk so hard it move the lens out of alignment but that was easily restored by pushing it back into place. it seems firm and the lens revolve outward as they should when I power on but the autofocus does not work. When I power off the lens retracts 2/3rds of the way and gets stuck. I had a similar problem when I first bought the camera, got stuck open and would not open, close of take pictures. Got sent to Japan and repaired under warranty (cost me $25 for shipping for their defect!) it Took 6 or 8 weeks but it came back working fine...until now. I love the camera, the features the size, but am totally dis-satisfied with the quality and reliability. If anyone can suggest a way to fix this I would be greatful (the camera store told me it would be $250 to repair a $300 camera!) otherwise does anyone want to buy a $300 paperweight?
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The problem is that the lens has become stuck in the barrel
after dropping it. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.
The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.
I was able to contact the manufacturer who repaired my camera under warranty. They were wonderful to work with and my camera was only out of my hands for 10 days, out just before Thanksgiving and back just after! Amazing for a holiday time frame.