Question about Creative Labs Zen V MP3 Player

8 Answers

MY Creative zen V plus 4Gb will not switch on!!!

I was charging my creative zen then it was fine, all of a sudden it froze and the screen turned red for a while I disconnected it from my charger. Then the screen went black now I have been trying to turning on my creative player for the pass 4 hours, and it will not turn on. why is this happening help me please. I am seriously annoyed and disappointed.

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  • 21 more comments 
  • Ernie C Mar 03, 2008

    My Zen V Plus has worked great for 4 months, but now is completely DEAD! Screen is black, won't power up, and is not recognized when plugged into the computer. Bummer!

  • Aj85 Mar 07, 2008

    I charged my creative zen and all was fine. Then when i went to use it i got nothing the screen was black and wouldn't turn on. So i plugged it back into my computer and the buttons lighted up as if it was charging but it said recognizing files on the screen and now it plain just won't even turn on, and my computer won't recognize it anymore...serious bummer!!

  • Kdelwiche Mar 11, 2008

    I had my Zen plugged into my tv and into the wall charger and I turned off the tv for about 5 minutes and then went to disconnect it and use it with my headphones. It would not turn back on and the buttoms do light up but i cannot get the screen to come on. It has been a few hours and I am very upset, I havew only had this for a few months. Whats going on?

  • Anonymous Mar 27, 2008


  • Anonymous Mar 31, 2008

    Have had tow Zen V units loose the display. The first was exposed to cold that killed screen. The second unit just lost screen after first week of use. Both still have data and are recognized by computer. Have reset both units. No luck. Any other good ideas?

  • Anonymous Apr 01, 2008

    my zen v plus is not switching on

  • povgirl Jun 09, 2008

    well i have a story, i got my first zen its the other kind though, a month later, i went to charge it, then i saw it wasnt charging but had the charging symbol on it on, then i took it out of the computer, and tried to swich it on and yeah nothing worked, tired to reset it nothing worked, it neva turned on again. my next one well the screen it so light you cant see a thing proberly so i going back tomorrow to see what they can do. i love the zen but its a bummer that it stuffs up like this

  • Anonymous Jun 26, 2008

    on my creative zen v its says that it has playback error i cannot switch it on andm will not connect to the pc

  • Anonymous Jun 29, 2008

    Not switching on.

  • sheens Jul 19, 2008

    My MP4's screen went black & I have been trying to turning on my creative player for the past few days, and it is not turning on. Well, I tried pressing teh reset button from the side with the pin but still the same problem. Even when I connected it to the computer it is not being recognised. Why is this happening help me please. I am seriously annoyed and disappointed.

  • Anonymous Jul 30, 2008

    exact same problem, tried the reset, still won't come on, it's brand new...

  • hjemebrent Aug 04, 2008

    will not turn on after i disconected it from my pc

  • hardshot_16 Oct 14, 2008

    my creative zen will not charge up what do i do

  • Anonymous Nov 30, 2008

    my zen won't come off of recovery mode. I deleted my songs and even rebooted the zen and it still won't come back on.

  • angelsa_17 Dec 31, 2008

    When you power on the device it displays firmware problem screen.

  • Anonymous Jan 04, 2009

    The same thing happened to me, I am looking for the creative labs support phone # but I cant seem to find it, I am really needing my player to work.

  • Anonymous Feb 22, 2009

    Same here

  • Anonymous Mar 07, 2009

    I take mine out of the computer and it freezes, and i have to let it sit there and lose battery power before i can recharge and use it.

  • Anonymous Mar 22, 2009

    i cannot switch on my creative zen v. what should i do? help please

  • Anonymous Mar 22, 2009

    such a sucking product from creative.... they should stop production..

    ---- off

  • n00b5h1t Apr 22, 2009

    i removed it from the computer, and now i can't on it. GAHHHH

  • cacha123456 May 12, 2009

    mon pc ne lit pas mon creative zen v plus

  • Anonymous May 13, 2009

    Having the same was prfectly fine in the morning but then it just would not switch on. Connecting it to the computer did not help as the computer could not recognise the device. Reset did not change anything either.



8 Answers

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Just throw it away......mine had a similar problem and i tried to disassemble it.....discovered it was refurbished despite the fact that i bought it from argos....

Posted on Mar 08, 2009


My 4G creative Zen V Plus. Will not turn on. Will not charge. I have downloaded software programmes from Creative, used the re set button and still nothing! Don't buy a creative, they are rubbish!

Posted on Sep 14, 2008


My zen player keeps crashing its refurbished. It tends to crash when i try to get into the music i re put all the music on it any other suggestions ?

Posted on Apr 24, 2008

My mp3 player shut down. When I connected to computer. Nothing happens. I already pressed the reset bottom. What should I do now:(

Posted on Mar 29, 2008

This is probably the power switch's fault. A similar thing happened to my ZV+, and to a robot I was working on. I haven't tried fixing my ZV+ yet, but I did solve the problem with the robot. For the power switch, there were 3 metal prongs, and the two that needed to have current passed through them for the bot to turn on were not making a connection. By bridging the connection, I got the robot back in working order. A similar thing should be possible for the ZV+ just more difficult, as the switch is sealed up and tiny (even with ZV+ disassembled). If you can't get your Zen working, I suggest an iRiver. They are the original (yes before iPod), and the best.

Posted on Mar 13, 2008

That's write man You just have to press reset button.
If Zen is not responding. Go to your basic and restart the system
when it is not responding :)


Posted on Mar 13, 2008

You should take a pin and press it into the reset button on the side (NOT the microphone on the top)

Posted on Feb 15, 2008

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I had the exact same problem with mine and what i did was take casing off and remove two really small screws and uncover the battery and follow batery wires to small plug on chip unplug and put back in and it work please give it a shot it should work. thnx


Posted on Aug 17, 2009

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