I recently borrowed my dads laptop as mine was broken. We both use the same BELKIN wireless router, and both have Virgin Media broadband accounts. When I used his laptop at my house I connected to my wireless network with no problems, and did not need to change any settings. Now that my dad has his laptop back at his house, it detects and connects to the wireless network but cannot connect to the internet - although his email will connect and download via outlook. Have tried usual - rebooting modem, wireless etc.
Try to go to safe mode by tapping F8 after the dell screen at startup, check if system can get a webpage.it is evident that your dad can connect to the internet because he can access and download his emails. Try to reset IE7 by clicking tools on IE7, then go to internet options, go to advanced tab, click reset button. If still if still could not connect, uninstall then reinstall anti virus sw.
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