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Can't print in colour

I have a hp officejet pro k5400 only new. I installed drivers software without any problems but when needed to print in colour nothing appeared, so I whent on to clean the print heads now after 8 attempts at cleaning I can see colour but only in streaks an it wont improve any.

Thanks in advance
Paddy

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  • patrickmg Feb 13, 2008

    Cheers Mac that worked a treat, thanks for the quick reply.



    Paddy

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  • 168 Answers

Hi Paddy,
It sounds like the color ink cartridge is clogged. You can try taking the color cartridge out, and take a paper towel and some windex with amonia. Spray the paper towel with the windex and then take the color cartridge, and wipe the bottom of the ink cartridge. After wiping the bottom of the cartridge, try pressing on the bottom of the cartridge (Print head) with the paper towel...You should start seeing some ink soaking into the paper towel. If you do not see any ink on the paper towel, then try wiping it again with the windex/paper towel. If after a couple tries, you can not get the ink to flow from the print head, then I would suggest getting a new cartridge.
The HP ink cartridges can get a bit tricky and the print heads will clog when the printer is left sitting for a long period of time.
Hope this helps.
Good luck.
If you have any other questions, feel free to post them.
IF I have helped answer your question, please remember to leave a feedback and or rating for my suggestion.
Mac =)

Posted on Feb 13, 2008

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