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Try to look for dirt in the shutter cover which is preventing the mechanism to work. Sometimes sand can get entrapped into or even if you had visited the sea side, possible salt/sand can get clogged into. Use a good jet air spray very carefully so that we can assume it be a mechanical jamming. Otherwise the shutter motor drive can be faulty and will need some experienced pair of hand to open and check. zBut try the first part, hope I could help. Good day
Sand has undoubtedly gotten in the lens assembly. They recommend trying to spray compressed air to try to blow the sand out, or at least free up the gear mechanism. Sometimes the camera can be salvaged with this method. Sometimes you can push gently on the lens or pull, to try to free it up. Keep playing with it. If the gears are stripped, it will have to be serviced, in which case make sure you get an estimate, since the cost of repair can easily exceed the price of a new, name brand camera on sale.
Good luck. Here is a good website for lens error messages, but the things to try apply to your problem: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Good luck, they say about half the cameras with this problem can be fixed.
First try calling 1-800-OK-CANON to see if warranty repair applies. If not...
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
Best advise i can give you is to get an air canister at your local walmart or whatever store. use the tube and get in the little cracks with it, try to move the lens in or out a LITTLE while you spray so it loosens the sand enough for the spray to move it out.
Hard choices here my friend. Sand in the lens system is bad news. Jams up the close fitting bits. You basically have two choices. Get the camera repaired or throw it away and buy a new one.
Cost of repair will likely exceed the value of the camera. Perhaps not, but it's a gamble. Generally, just to get the extent of the damage evaluated and an estimate on repairs will cost you many dollars.
Alternatively, IF you are very handy, patient, observant, and have the correct tool, you MIGHT be able to dismantle things enough to do the cleaning yourself, but likely not to work. IF you got some salt contamination in the camera, which can be from just spray and related moisture, delicate electronic parts will be corroded and needing replacement.