Question about Brother MFC-5840CN All-In-One InkJet Printer

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Black ink not printing

Inserted a new black ink cartridge, now I'm not getting any black ink printing.

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  • Anonymous Feb 27, 2008

    red ink not printing

  • Anonymous Mar 01, 2008

    lately in order to print black it´s necessary to run the maintenance. next day it stops printing again. only yellow and blue. it started not printing magenta, now the black. it´s more than month i can get magenta printed even when running maintenance.

  • Anonymous Apr 13, 2008

    I have replaced black cartridge, but not printing in black.

  • Anonymous May 13, 2008

    put brother cartridges in but still not printing blue or red. Any suggestions?

  • townboy May 15, 2008

    black in not printing, new, ran multiple cleanings and still nothing

  • Anonymous May 20, 2008

    black ink not printing. Says no cartridge

  • Anonymous Jul 26, 2008

    we have the same problem but dont have yellow or red printing - have run multiple cleans and even tried to print just of these colors using "Paint" but got nothing - have read the print head is built in so am guessing its the board

  • saim4su1 Sep 19, 2008

    Ditto to all of the above. Black not printing but other colors will. Changed cartridge twice, ran multiple cleaning cycles, still no luck with Black.

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Having had the same problem on my 425cn Brother with the black ink, I'm told that the solution is hot water. I goes something like this: remove cartridge, place in container with hot water for a while, remove allow to dry completely, replace, perform clean cycle and print test page. Apparently it's imperative to dry completely and stand cartridge upright. The warm water thins the ink, and remove (apparently) blockages. I cannot verify that this works, but will try it this weekend and let you know! If the housing that the ink cartridge can be readily removed, take that out and clean in warm water. Again dry very well before returning. Be care full that ink becomes runny and may leak out of cartridge and make a mess - so work carefully.

Posted on Aug 22, 2008

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1 Answer

I changed the black ink cartridge and now it no longer prints using black ink.


please have at least 2 set of black ink cartridge to determine the problem where in print head area or ink cartridge itself. if two black ink cartridge inserted and still same problem you can now focus problem with the print head. change as possible.

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Make sure the protective tape covering the new cartridge has been COMPLETELY removed then reinsert. Your printer should tell you that a new cartridge is inserted and ask to print a test page, align etc. Otherwise your cartridge may have a faulty chip which simply wont read.
In which case you need to return it and get a replacement.

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Try reseating the color cartridge so it's inserted in exactly the same way as the black cartridge and run a print job again.

Open the following web page and go to Step three to see the instructions for cleaning the electronic contacts on the cartridge and print carriage.

Ink Cartridge Alignment Fails

Those seem the most likely causes and solutions to me. Good luck.

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6 Answers

Black ink not printing


Fix ink cartridge
I had same problem. I must have ran the clean cycle more than 30-50 times over a period of days. That never made any difference. I was about to toss the whole thing but figured I would try one more thing. If it didn't work I would be in no worse shape. Here is what I did.
Took an almost empty black cartridge and inject a lot of 100% Acetone to dilute ink. Left some black in it since I didn't want to think it was empty. Inserted this cartridge and ran the cleaning a few time. IT WORKED. I used my word processor program and filled a page with large bold font characters and printed a page or two. Each page cleared more nozzles. After doing this cleaning/printing a number of time, I put in the full good cartridge. Ran the cleaning a few time to eject any of the Acetone diluted ink. Ran the printed page a few time to remove more of the diluted ink.
Everything seems to work now.

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1 Answer

Prints without any errors but no ink on the paper.


if you have new print head assembly and cartridges, and waited for flow, and the printer is MECHANICALLY sound (not dropped or G-force damaged), then all that is left is improper cartridge installation. You may not have the cartridges fully inserted/, or maybe they are not PROPERLY inserted. Look for a snap when in place (and no wiggle). I suspect this is your problem, because one symptom you mention, ink accumulation INSIDE the head/cartridge cradle, is VERY rare -unless the cartridge is inserted improperly. The cartridges/head assemblies have VERY good seals to prevent leakage. Unless the o-rings/seals are damaged, leakage outside the seal just does not happen at all, normally.

*New head/cartridge installs can take several hours -sometimes even a day in cold weather, for small iP90-like printers to saturate the heads -and print.

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1 Answer

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My husband answered this for me- it takes different colors to make black, therefore it uses some of the color ink

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