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Sync the device with your windows media player and erase all that garbage software RCA gave you it doesn't work. After you Sync it you should be able to add your music from your media player, pictures, and video file will work fine otherwise you have to move all your music files into the RCA software.
If you cant get it to sync it probably needs the upgraded firmware. If you have windows media player it is so much easier to use then the RCA easy rip software that comes along with the player. Use the usb cable that came with your player or one that is of the same kind but decent quality and plug it into your usb port on your computer. If you explorer my computer it should show it there. If it does open up your windows media player and up at the top one of the tabs should say sync on it. click the sync tab. Your player should be in the tab menu. click your player and it has the options there to sync your player and media player together. From that point you can go to your media library or what have you and start moving your songs, videos etc. over to the sync column. once you have your list made out at the bottom click the sync button and it should work from there. If that does not work for you then you may have accidently deleted or removed the rca easy sync software that is loaded in your player. If thats is the case and the media center wont do it I dont know what else to have you try. good luck.
--**Windows Media Player**-- If you have a large playlist to transfer, you may prefer to do it from your media player, such as Windows Media Player. Once your MP3 player is connected to the computer, open Windows Media Player. Click on the "Sync Music" tab. Drag songs that you want from your Windows Media Library over to the "Sync Music" column to create a playlist. Click the "Begin Sync" tab at the bottom once you have all of the songs on your playlist. This action will sync all of the songs to your MP3 player with one click. Disconnect your device once songs have been transferred by clicking on the "Safely Remove Hardware" icon in the bottom-right side of the desktop tray.
dont even bother with that software use windows media player, open windows media player and insert your cd and click on the rip tab rip the music to the library the sync it to your mp3 player enjoy you can even use it to sync the new music to your player
The firmware for RCA devices is not currently available and will no longer be, according to costumer service. Audiovox is not supporting the old devices like the opal. I guess when companies change hands it is no longer important for them to support the previous company's devices.