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Telephone connection problem with DSL

Unable to receive telephone calls (line rings "busy") or get dial tone with DSL connection; telephone company states no problem with line; have bought 2 separate phones - works for 24 hours and then problem with dial tone/unable to receive calls starts again. have checked connections, splitter, filters, etc. have reset telephones - have checked connections to modem, etc. don't know what else to look for - firmly believe it is a problem with dsl

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  • 4 more comments 
  • NomiSun Feb 15, 2008

    The problem has been resolved - turns out, it was a problem with the telephone line. Thanks for the info - it was helpful and I had already reset the phones, DSL, filters, etc.

  • weejocky May 30, 2008

    We were unable to receive Internet and telephone at the same time, this was done to the length of the extension cable that we were using. This has been rectified by running a shorter length of cable, but now we are unable to receive incoming calls, having checked connections, filters, etc, I am lost. Any ideas, please help.

  • kizzyotis8 Mar 31, 2009

    my phone says the line is busy but i checked all the phones and none were on
    then i called my phone company they told to call the line sevices but i dont know where to find the number where can i find it

  • Anonymous Mar 14, 2014

    Am unable to send or receive calls on my magicjack phone . . . message says to check internet connection (error 23)- internet is connected, but phone does not work.

  • Anonymous Mar 15, 2014

    IMPOSSIBLE TO CALL OR RECEIVE CALLS. LINE ALWAYS BUSY ON ALL PHONES IN THE HOUSE.

  • Anonymous Mar 30, 2014

    hi my panasonic KX-TG1311 phone has no dial tone, won't ring out and can't ring in despite the telephone connection working perfectly. I've checked the manual and followed all instruction to no avail. please help.

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Unplug everthing from all jacks in the house. call your # a couple of times. if the line rings, plug everything in 1 at a time, but call again after each hook up. if the line goes dead or is busy, that phone you just plugged in is the problem. [ a short in the phone, computer, answer machine, or any piece of equipment plugged into the phone line.] if the line is busy when everything is unplugged, call your phone company. there maybe a problem with your inside wire.there also maybe a box [called a nid] inside your basment/garage or on the side of your house, where you can plug your phone directly in, bypassing all the jacks in your house
hope this helps.
wg

Posted on Feb 13, 2008

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Most companies have a second website for repair services. You have to do quite a bit of navigating on their website to actually find the number to call. Forget trying their e-mail option. It's their sense of humor to post this option. I found if the phone line is down try leaving the handset off the phone base and let static build up in the phone line. This is how I could get back on the internet to work until I couild get the phone company out on a service call (which took two weeks because of weather conditions).

Posted on Jan 12, 2011

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Posted on Jan 02, 2017

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1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

How do i set my fax machine to recieve and send faxes


Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Aug 11, 2014 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

My Meridian M7310 phone system is unable to receive or give out going calls on Line 3 only. In addition there is no dial tone on that line only. The other 4 lines are working great. I have already gone to...


Either the line from the telephone company is out or the line port in the line card is defective. The easiest way to determine if its one or the other is to report the line trouble to the telephone company. they'll check the line up to where it comes into the building, and if theres a problem on thier side they'll get it back in service. If the report the line is good to the building, then you'll need to call your telephone system service technician.

Jul 28, 2010 | NorStar Meridian M7310 Phone

1 Answer

Cannot receive phone calls on a dsl setup


There must be DSL Spliter inbetween telephone line & Wi-fi modem. Please check whether you have connected telephone instrument line with that Spliter or not. According to me, Telephone instrument should connect to telephone line option on DSL Splitter to use same telephone line as internet as well Telephone.

Mar 03, 2010 | Computers & Internet

1 Answer

PIXMA MP780 will not receive fax with Verizon DSL connection. Before unit was ok with comcast cable, Note: I'm able to send fax. RBRANT


Solution: Contact local phone company to check the telephone wall jack for low ring voltage.

Ring-in Voltage Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.
  • Low ring-in voltage can cause short bursts of ring tones at the phone jack.
  • Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
  • Inside the home, the called party will hear a brief ring and then nothing else will be heard. If the telephone handset is lifted, the caller may be on the other end.
To check if the fax will not answer due to low ring-in voltage, do the following:
  1. Disconnect the fax at the telephone wall jack.

  2. If an answering machine is available, connect it directly to the telephone jack. If an answering machine is not available, connect a telephone to the telephone jack.

  3. Dial the fax line and see if the answering machine answers the call, listen for uncommon ring tones inside the home or check for similar symptoms as described above. If any of the above symptoms occur, please contact your local telephone company.

May 05, 2009 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Unable to hang up phone. The line is busy/can't make/receive call


sounds like you need a DSL filter, go to page 41 of the manual ("http://service.us.panasonic.com/OPERMANPDF/KXTG1032.pdf" if you don't have it) good luck!

Feb 12, 2009 | Panasonic KX-TG1033S Cordless Phone

1 Answer

I need to retrieve my home phone messages from cell phone


Activating Call Forwarding

You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.

1. Lift your telephone's receiver and listen for a dial tone.


2. Press *7 2.
In some areas you must use 72#
Dial 1172 on rotary or pulse-dialing phones.


3. At the tone, dial the telephone number where you want your calls transferred.
You will hear the number you entered ring. When the number is answered, Call Forwarding is activated.


4. If the call is not answered or the line is busy, hang up and call the number again within two minutes.
You will hear two short tones telling you that Call Forwarding is activated.


5. Hang up the receiver.

Deactivating Call Forwarding

Turn Call Forwarding off when you want to receive calls on your home phone.

1. Lift your telephone's receiver and listen for a dial tone.


2. Press * 73.
In some areas you must use 73#
Dial 1173 on rotary or pulse-dialing phones.


3. Listen for two short tones.
Call Forwarding is now off and you will receive your calls at your home number.

Dec 01, 2008 | Uniden Cordless Phone

1 Answer

Fax doesn't recognize incoming phone call


Try this: using a cell phone, call your fax. Listen on the cell for a busy signal, fax tones, dial tone, etc. If the fax does not answer the cell, check the following: make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to connect a TELEPHONE to the fax. If problem still exists, press MENU on your MFC, and scroll to GENERAL SETUP, FAX. Scroll to SETUP RECEIVE, and, after writing down the settings, try changing the RING DELAY or RING TIME settings. If problem is still there, press CLEAR/BACK button until GENERAL SETUP appears on screen. Scroll down to INITIAL SETUP, and select RECEIVE MODE. Try changing RECEIVE MODE settings. Write them down before you change anything.

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1 Answer

No dial tone


no dial tone on my cordless

May 01, 2008 | GE 25932 Cordless Phone

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