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Telephone connection problem with DSL

Unable to receive telephone calls (line rings "busy") or get dial tone with DSL connection; telephone company states no problem with line; have bought 2 separate phones - works for 24 hours and then problem with dial tone/unable to receive calls starts again. have checked connections, splitter, filters, etc. have reset telephones - have checked connections to modem, etc. don't know what else to look for - firmly believe it is a problem with dsl

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  • 4 more comments 
  • NomiSun Feb 15, 2008

    The problem has been resolved - turns out, it was a problem with the telephone line. Thanks for the info - it was helpful and I had already reset the phones, DSL, filters, etc.

  • weejocky May 30, 2008

    We were unable to receive Internet and telephone at the same time, this was done to the length of the extension cable that we were using. This has been rectified by running a shorter length of cable, but now we are unable to receive incoming calls, having checked connections, filters, etc, I am lost. Any ideas, please help.

  • kizzyotis8 Mar 31, 2009

    my phone says the line is busy but i checked all the phones and none were on
    then i called my phone company they told to call the line sevices but i dont know where to find the number where can i find it

  • Anonymous Mar 14, 2014

    Am unable to send or receive calls on my magicjack phone . . . message says to check internet connection (error 23)- internet is connected, but phone does not work.

  • Anonymous Mar 15, 2014

    IMPOSSIBLE TO CALL OR RECEIVE CALLS. LINE ALWAYS BUSY ON ALL PHONES IN THE HOUSE.

  • Anonymous Mar 30, 2014

    hi my panasonic KX-TG1311 phone has no dial tone, won't ring out and can't ring in despite the telephone connection working perfectly. I've checked the manual and followed all instruction to no avail. please help.

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Unplug everthing from all jacks in the house. call your # a couple of times. if the line rings, plug everything in 1 at a time, but call again after each hook up. if the line goes dead or is busy, that phone you just plugged in is the problem. [ a short in the phone, computer, answer machine, or any piece of equipment plugged into the phone line.] if the line is busy when everything is unplugged, call your phone company. there maybe a problem with your inside wire.there also maybe a box [called a nid] inside your basment/garage or on the side of your house, where you can plug your phone directly in, bypassing all the jacks in your house
hope this helps.
wg

Posted on Feb 13, 2008

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Most companies have a second website for repair services. You have to do quite a bit of navigating on their website to actually find the number to call. Forget trying their e-mail option. It's their sense of humor to post this option. I found if the phone line is down try leaving the handset off the phone base and let static build up in the phone line. This is how I could get back on the internet to work until I couild get the phone company out on a service call (which took two weeks because of weather conditions).

Posted on Jan 12, 2011

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1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

No dial tone on line 2


CALL THE COMPANY OF THE PHONE OR CALL THE PHONE COMPANY THAT PROVIDES THE SERVCE OF YOUR PHONE

Feb 27, 2014 | Uniden DECT4086 Cordless Phone

1 Answer

No dial tone cant make calls


No dial tone and inability to receive ring signals are symptoms of connection problems. The installation instructions should indicate how your telephone system should be connected to the network.

Dec 30, 2013 | Phones

1 Answer

Phone not working


Hi Pam,
Try these..1...remove your telephone line from base unit and fix it into a working land phone and check whether is it having normal dial tone.If it's having engage tone(beep beep...)remove paralleled phones and re connect to cordless base unit.
2.If line is ok (normal dial tone with full volume) & still display indicates line is busy, your main base unit must be having faulty components inside.Commonly these defects happen in thundering or surges through telephone lines.You have to take full set to a repair shop.
Rana.

Dec 28, 2013 | Gigaset As300 Twin Dect Cordless Phone -...

1 Answer

My Meridian M7310 phone system is unable to receive or give out going calls on Line 3 only. In addition there is no dial tone on that line only. The other 4 lines are working great. I have already gone to...


Either the line from the telephone company is out or the line port in the line card is defective. The easiest way to determine if its one or the other is to report the line trouble to the telephone company. they'll check the line up to where it comes into the building, and if theres a problem on thier side they'll get it back in service. If the report the line is good to the building, then you'll need to call your telephone system service technician.

Jul 28, 2010 | NorStar Meridian M7310 Phone

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I pick the phone up, no dial tone. Display says


We called the phone company.....There was a problem up on the telephone pole. They fixed it, no charge.

Jan 21, 2010 | Vtech Cordless 6041 Phone

1 Answer

Unable to hang up phone. The line is busy/can't make/receive call


sounds like you need a DSL filter, go to page 41 of the manual ("http://service.us.panasonic.com/OPERMANPDF/KXTG1032.pdf" if you don't have it) good luck!

Feb 12, 2009 | Panasonic KX-TG1033S Cordless Phone

1 Answer

No dialtone


If you use Dsl as a internet provider make sure you have the filters on each phone. If you use cablevision and have a wireless connection make sure you chage the phone to a 5.2ghz because you might have the wireless router with the same ghz causing a coflict. This will also create loss. of internet connections then you use the phone

Jan 19, 2009 | Panasonic GigaRange KX-TG2432 Cordless...

1 Answer

I need to retrieve my home phone messages from cell phone


Activating Call Forwarding

You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.

1. Lift your telephone's receiver and listen for a dial tone.


2. Press *7 2.
In some areas you must use 72#
Dial 1172 on rotary or pulse-dialing phones.


3. At the tone, dial the telephone number where you want your calls transferred.
You will hear the number you entered ring. When the number is answered, Call Forwarding is activated.


4. If the call is not answered or the line is busy, hang up and call the number again within two minutes.
You will hear two short tones telling you that Call Forwarding is activated.


5. Hang up the receiver.

Deactivating Call Forwarding

Turn Call Forwarding off when you want to receive calls on your home phone.

1. Lift your telephone's receiver and listen for a dial tone.


2. Press * 73.
In some areas you must use 73#
Dial 1173 on rotary or pulse-dialing phones.


3. Listen for two short tones.
Call Forwarding is now off and you will receive your calls at your home number.

Dec 01, 2008 | Uniden Cordless Phone

1 Answer

No dial tone


no dial tone on my cordless

May 01, 2008 | GE 25932 Cordless Phone

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