Question about Lexmark International Z611 Printer

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Lexmark printer I installed two new cartridges of ink, then proceded to click on maintenance and on new cartridg. Both cartridges were set on "no, new cartridge." I installed the lexmark color 27 and black ink 17 but the printer keeps going back to "Yes, this is an old cartridge" and then will not print.

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Lexmark technical support should be able to help resolve this problem, assuming the cartridges were Lexmark branded. Contact information is on www.lexmark.com.

Posted on Aug 28, 2009

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I have a Lexmark Z2390 inkjet printer and have just purchased new ink cartridges but do not know how to change them can you help ?


hello,here is how to replace or change ink cartridges: 1. make sure the printer is turned on. 2.lift the top cover or access door. sayurisan20_19.jpg
3.press down on the cartridge level to raise cartridge lid. sayurisan20_20.jpg
4.remove cartridge(s). sayurisan20_21.jpg
5.for new inks,remove the tape from the back and bottom of cartridge before you install it.DO NOT REMOVE NOR TOUCH THE COPPER CONTACTS OR NOZZLES ON THE CARTRIDGE. sayurisan20_23.jpg
6.insert black cartridge in the left slot and the color in the right. 7.close the lid and make sure it is closed properly. sayurisan20_24.jpg sayurisan20_25.jpg
8.close the access door. sayurisan20_26.jpg
you can align them to improve print quality by clicking on start,all programs or programs and then click on the lexmark folder,click maintenance,align cartridges,then print.

Jun 09, 2011 | Lexmark Printers & Copiers

1 Answer

Color wont print


It could be that your cartridge needs cleaning. Open the Lexmark Solution Center. Click Start, Programs (Windows XP: All programs), Lexmark Z600 Series. Click the Maintenance tab. Under Select a maintenance tool, select Clean to fix horizontal streaks. Click Print. If the printed bars in one color fade on either side of the page or are shorter than the other bars, the cartridge is running low on ink of that particular color. If there are thin lines running through the bars or if the diagonal lines at the bottom are broken, the cartridge may need cleaning. Follow these instructions:
  1. Remove the problematic cartridge or cartridges from the printer.

  2. Take a warm damp paper towel and set the ink cartridge right-side-up on it so that the ink nozzles are against the towel.

  3. Hold the cartridge in this position for about 15 seconds.

  4. Wipe the printhead (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.

  5. Next, dab the cartridge on the towel to make sure that the ink is flowing.

  6. Use a clean part of your dry paper towel to make sure that the cartridges are dry and then snap them back into the printer.

  7. Select Old Cartridge install in the software.

  8. Repeat the Clean Nozzle Page test one more time.

  9. If the problem persists, you may need to replace the cartridge.

Source: How to Clean the Cartridges of the Lexmark Z615 Color Jetprinter in Windows

May 21, 2011 | Lexmark Z611 InkJet Photo Printer

1 Answer

Changing ink cartridge


  • Here is an instruction set I found at http://www.ehow.com/how_4488808_replace-ink-cartridges-lexmark-x2500.html
  • Step 1 Press the "Power" button to turn on your Lexmark X2500 3-in-1 printer.
  • Step 2 Open the top portion of the printer to reveal the ink cartridges.
  • Step 3 Lift the gray plastic cover on the left. Remove the empty black #28 ink cartridge. Next, lift the purple plastic cover on the right and remove the empty color #29 ink cartridge.
  • Step 4 Remove the new black #28 ink refill cartridge from its packaging. Tear the protective strip of paper from the cartridge's sensor. Now, remove the new color #29 ink refill cartridge from its packaging and tear the protective strip of paper from the cartridge's sensor.
  • Step 5 Turn the cartridges so that you can read the label. This is the way the cartridges should face when being put into the printer.
  • Step 6 Slide the black #28 cartridge into the slot on the left side and push it down. Slide the color #29 cartridge into the slot on the right side and push down.
  • Step 7 Push the gray plastic cover down over the #28 cartridge until it clicks closed. Push the purple plastic cover down over the #29 cartridge until it clicks closed.
  • Step 8 Close the top portion of the printer. Your new ink cartridges are installed, and your printer is ready to use.


  • Read more: How to Replace Ink Cartridges in a Lexmark X2500 Printer | eHow.com http://www.ehow.com/how_4488808_replace-ink-cartridges-lexmark-x2500.html#ixzz0uMXO4kIN

    Jul 21, 2010 | Lexmark X2500 All-In-One Printer

    2 Answers

    I just installed a new color cartridge in my 8650 Lexmark printer. The ink cartridge acts as if it is empty. Printer keeps telling me to align cargridge. Worked perfectly before the new ink installed. Not...


    1. On your computer, go to "Start," "Programs," "Lexmark Series." Click "Lexmark Control Program."
    2. Step 2 Select the "Cartridges" tab. Click "Change Cartridges." The Change Cartridges screen appears, displaying the animated instructions for installing or changing cartridges. When you have finished viewing the animation, click the "Finished" button.
    3. Step 3 Remove the tape covering the print head of the new print cartridge. Insert the new print cartridge as shown in the animation.
    4. Step 4 When the "Choose Cartridges" screen appears, select the cartridge(s) you installed in your printer from the list boxes. Click the appropriate box to reset the ink levels to full. Click "OK."
    5. Step 5 The Automatic Alignment screen appears. Click "Align" to align the print cartridges for best print quality. The printer prints a page with a bi-directional alignment pattern. On the printed test page, locate the number that comes closest to forming a straight line under the bi-directional alignment pattern. Enter that number as the bi-directional alignment setting in the Alignment Cartridge dialog box. Click "OK."

    Nov 25, 2009 | Lexmark All-in-One Printer with PictBridge

    2 Answers

    Can't reset ink level on my z605 lexmark printer


    Go to "Lexmark solution center", then go to maintenance, then "install new cartridges".Check "No, this is new" option on cartridges and ink level will reset.

    Oct 30, 2009 | Lexmark JetPrinter Z605 Color InkJet...

    1 Answer

    Lexmark all in one printer has broken lines when printing. ive cleaned nozzel loads & its a new cartridge


    If you have replaced your ink cartridge with a new one and are continuing to experience difficulties with print quality, please try cleaning and wicking the ink cartridge. If this fails to resolve the issue, the maintenance station may have an excess build-up of ink.
    The maintenance station is located inside the printer on the right hand side. This is the same area where the cartridges sit when in the "idle" position. To access the maintenance station: Unplug the power supply from the back of your printer, open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan-belt. On some models, the cartridge access will be very small, but the belt should still be visible. Take the top part of the belt and move it gently to the right.
    ***Note*** please do not pull outwards on the belt. The cartridges should come over towards the left side of the printer. The maintenance station will be on the right side, on the bottom of the printer behind the fixed cover. Clean the area with several damp cotton swabs or damp paper towels until the build up of ink is removed.
    Once the maintenance station has been cleaned you should "wick" the cartridges. Remove the cartridges from the printer. Get a clean damp paper towel and lay it on a flat surface. Set the ink cartridge right side up, with the ink nozzles touching the towel and hold in this position for about 15 seconds. Then wipe the nozzles across in one direction only (left to right). Repeat this process, each time using a clean spot on the paper towel, until it looks clean. Dab the cartridge on a dry towel to make sure that the ink is flowing.
    After you have wicked the cartridges place them back into the printer, securing them into the place. Plug the power supply back into the printer and close the cover. Next, click on "Start," "All Programs," "Lexmark series," "Lexmark Solution Center" and click on "Maintenance." Now, please click on "Install Cartridges." Select the cartridges part numbers and choose if they are "Old" or "New." Cancel the Alignment page. Then, click on "Clean to fix horizontal streaks" in "Lexmark Solution Center." The colors that you should see here are black, yellow, magenta (a reddish purple), and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
    If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up.

    Oct 18, 2009 | Lexmark X4270 All-In-One InkJet Printer

    1 Answer

    Lexmark x 3350 multifunction. USB connected, reinstalled latest software for device from lexmark. Print quality is terrible and does not start at top of page - maybe 10 lines down. Also, new ink...


    A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:
    1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
    2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.
    The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
    If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
    1. Please open the "Solution center" again and go to the "Maintenance" Tab.
    2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
    3. Get a damp paper towel.
    4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
    5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
    6. Next dab the cartridge on the towel to make sure that the ink is flowing.
    7. Snap the cartridges back into the printer.
    8. On your computer, select "Old Cartridge install."
    9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

    Aug 24, 2009 | Printers & Copiers

    2 Answers

    I put a new ink cartrige and printer prints low coulour tone.


    A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below: 
    1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.  2. Select "Clean and Fix Horizontal streaks."  Click on "Print". This will produce a printed page. 
    The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps. 
    If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below: 
    1. Please open the "Solution center" again and go to the "Maintenance" Tab.  2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.  3. Get a damp paper towel.  4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.  5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.  6. Next dab the cartridge on the towel to make sure that the ink is flowing.  7. Snap the cartridges back into the printer.  8. On your computer, select "Old Cartridge install."  9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

    May 26, 2009 | Lexmark Color JetPrinter 5700 InkJet

    1 Answer

    How do I change the ink cartridge on lexmark x3480


    Hi,
    Please use lexmark solution center... here it is:
    To install a cartridge using the Solution Center:
    1. Make sure the printer is switched on, the old cartridges are still in the printer, and the cartridge cover is closed.
    2. Click on Start, Programs (XP: All Programs), Lexmark <Printer Name>, Lexmark <Printer Name> Solution Center.
    3. When the Solution Center screen appears, click on the Maintenance button on the left-hand side. (This button is the third from the top and bears a picture of ink drops.)
    4. When you see the Install or obtain a New Cartridge option, click on it once. A pop-up displays a brief description of how to physically remove an old cartridge and install a new one.
    5. Follow these instructions and click Next. The software will prompt you to confirm whether the cartridges are new or old.
    6. For the new cartridge you just inserted, select No, it's new. Important: Make sure the setting for any old cartridge stays on Yes, It is old.
    7. Once your selections have been made, click OK. The program will want to run the alignment for any new cartridges you installed. This applies whether you changed one or both cartridges (in the case of printers that can hold two cartridges). An alignment screen with a red and white bull's eye will appear.
    8. Make sure the cartridge cover is closed and that there is paper in the printer.
    9. Then click the Print button on the alignment screen. A sheet of paper will print from your printer with a series of arrows and numbers on it, with one set of solid bars above them. You should see four groups of lines, unless you have a single cartridge. If you have a single cartridge, you will only have one set of lines.
    10. In each group, locate the arrow that looks the most solid. It may help to circle the number under each arrow you choose as you go along.
    11. On your screen, you will see an area where you can enter the alignment values. When you have identified all the numbers, select those same numbers for each group on your screen, using the up and down arrows next to each value for A, B, C, and D (or A if you have only one cartridge).
    12. When all the numbers have been changed to reflect the chosen numbers on the printed alignment page, click OK. The cartridge installation procedure is complete.
    13. You can now exit from the Solution Center.
    Thank you......

    Jan 15, 2009 | Lexmark X3480 All-In-One Printer

    1 Answer

    Colour Ink


    1. On your PC, go to Start, Programs (Windows XP: All Programs), Lexmark series.
    2. Select the Solution Center.
    3. When the Solution Center appears, click on the Maintenance button.
    4. Select the option to Install a new print cartridge. The carrier should slide over at this point and allow you to insert and/or remove cartridges.
    5. Make sure the correct cartridges are installed inside the printer first, then inform the software which cartridges have been installed. Note: This applies also to installation of a single cartridge.
    6. Print the Print Alignment page to ensure the print quality is satisfactory.
    7. Close the Solution Center.

    Mar 23, 2008 | Lexmark X1150 All-In-One InkJet Printer

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