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In order to set call forwarding on this telephone, must first have the feature CFV (Call Forward Variable) on in the line. This feature can be provided by the telephone service provider.
A typical feature code for this is *72 to activate CFV and *73 to deactivate.
You can program these features on the M9316 telephone by do the following:
1) Press the SAVE key.
2) Then select the key where you want to program the feature.
3) Then enter *72 (optional: plus the telephone number of where you want the call to forward to).
4) Press SAVE twice.
1) Press the SAVE key
2) Then select another key where you want to program the feature.
3) Then enter *73
4) Press SAVE twice.
Be sure and label your buttons.
To use go off hook and press the key you just programmed.
Call Forward Variable is done at your phone by dialing a code like *72 then the phone number you want to forward your calls to. To turn it off you dial another code like *73 or *70. These are popular codes, try the *73 and if it does not work you will have to contact your phone company and ask for the code.
If you have Call Forward Busy/No Answer then you will have to contact your phone company to stop the call forward and setup voice mail or another option.
Call forwarding is a function of your service provider. CALL FORWARD VARIABLE you control by dialing a code then then number you wont to forward your calls to, *72-685-2900. To disable the forward dial *73. There are different codes for each phone company, you may have to contact them for the code they use.
sounds more like an external call forwarding(*72), my guess is that its on a one touch speed dial button. you can either dial the call forwarding manually by pressing the line you wish to forward dialing *72 then the number you wish to transfer to or you can re-program the one touch button by pressing feature 00 pressing the button you want to program and entering the new call forwarding number (i.e. *72 hold 123-4567 *the hold key is a pause).