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Re: cordless vac won't hold a charge
The 9500 Bissell is not cordless?? But these can have a problem with the bucket not seating right part #2036961, the autoload at the bottom of the tank, part #2036675 , or the autoload gasket part #2036679 isn't on the autoload asm and may just be sitting in the hole in the base where the bucket sits. There also is a pump that may have gone bad part #2036717. This does have a 1 year warranty, so if it less then 1 year it would be covered under warranty.
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Mostly likely it needs a new power pack, but you could try cleaning off the contacts first. Use a pencil eraser and clean the metal power contact on the charging unit and the vacuum. Then charge it over night. If that doesn't help, charge the power pack.
I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
We'll look forward to helping resolve the issue for you.
if the charger is working, and the battery does not hold a charge for very long, you will need a replacement battery. this is the most likely problem. if the battery does not charge at all it may well be the charger and you will need to replace that.
hope this helps
Well it seems that you need to replace the battery of your vacuum. If your vacuum work directly with charger (plug in charging mode) then it's sure a battery problem. the battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear. This can be little hard work and you may find a bit of additional leverage from a flat-blade screwdriver is more helpful.