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Move all the files to the windows media player. So the songs are listed in the media player. Then connect the device and use the sync option in the media player. There may also be a sync option in napster but I think the windows media player would work better.
I also use Napster. Unfortunately with the music being on the memory
card and not on the device itself, Napster detects this and will not
play music from the memory card.
There are two things you can do to resolve this, the first one won't
cost you anything. Move non-Napster music files to the memory card,
leaving only Napster music on the device itself. As a Napster-To-Go
device, you'll be able to play and sync without issues. The second is
to purchase the tracks from Napster that you want on the memory card.
Once you do this, you can play them in any compatible media - not just
the Zen device.
Set your music files in the desired playback order by naming them in alphanumerical sequence such as 001_Drunken Monkey.mp3 followed by 002_Massachusetts.mp3 etc. prior to your transferring into the Digital Audio Player.
IMPORTANT: The player does not support the playback of copy protected (Digital Rights Management - DRM) music purchased from internet music stores.
You can download non copy protected music to the player via Windows Explorer
Hook up your player with the PC via the supplied USB cable.
Run Windows Explorer, and select the files to download from your music file source directory.
Drag and drop the selected files to the player, which is named as Philips in Windows Explorer.
Once the transfer process is complete, click on the removal icon on the task tray to stop and eject the player. When a message appears saying the USB device can now be safely removed from the system, click OK.
Unplug from the PC and enjoy the music on your player.
Upgrade the firmware
You can find the current Firmware version of your player in the settings menu under "Information".
Regularly check www.philips.com/support for new Firmware updates. If your firmware version is the same as the latest version posted on the support site then there is NO need to update the firmware.
However, if you do not have the latest version follows the steps below.
Connect the player to your PC.
Launch the Philips Device Manager at Start -> Programs -> Philips Digital Audio Player -> SA30XX -> Philips SA30XX Device Manager on your PC.
If you do not have this program installed yet, install it from the by-packed CD or download it from www.philips.com/support.
Make sure all other applications such as Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
Make sure you are connected to the internet.
Click update, then follows on screen instruction to complete the firmware upgrade.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Where did you download the songs? Napster?Rhapsody? Any online music stores? Try synchronizing them using their software. If you have ripped songs from a cd you may want to rip them again and before ripping them check this option on your windows media player software. Tools > Options then under RIP MUSIC remove the check mark that say's Copy Protect Music or choose the file format as MP3. Then format the device using the windows media player software(for version 10 = click on the sync tab then choose the pencil like icon on the far right, for version 11 = right click on the sync tab choose the player and choose format) use after doing that rerip the songs using the windows media player software.
Try taking the back off & unplugging the battery from the hard drive for a few seconds. This worked for me. You could also try pressing the reset button on the back of the player (I used the end of a bent paper clip). Leave it plugged into the charger when you take the back off. Good luck!