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How do I wire a new phone jack ...

Telephone co says my jack needed to be replaced. Unfortunately, I can find the exact same wall jack plate. (probably too old)

Coming out of the wall is a cord that has 1-red wire and 1-green wire. The second cord coming out of the wall is the same. So I've got 2-red and 2-green wires = 4 total.
The old wall plate jack has like metal slots for the wires. Only new ones I can find all have screws.

What do I do?

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  • Chstterbox Feb 13, 2008

    ok Did that and got a dial tone but so much static I cant hear the calling party. One time it even sounded like someone else was on the line pushing a button. Just a few minutes later I have NO dial tone again but, when I call the number from my cell the phone rings. I answer it and can hear it ringing. Any suggestions?





    Thank You!

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From the sound of the "new" problem, you may have TWO DIFFERENT phone lines hooked together.

Or, it could just be an extra pair, to another jack in your house somewhere (have you looked for another one?).

Try connecting just ONE PAIR (red & green, also known as Tip & Ring) to your jack, and then call your number with your cell phone.

If it doesn't work, try disconnecting that pair, and connecting the other pair, and call yourself again.

Also, if you reverse tip & ring (red & green), your phone may not break dial tone, if thats the case, just reverse the pair, and you should be good to go.

Please let us know if you get it working.

Posted on Feb 13, 2008

  • Mister X
    Mister X Feb 13, 2008

    One more thing...

    Did you strip ALL of the insulation OFF of the wires you connected?

    Just one small piece will interfere with your connection and cause static.

    But don't strip off too much insulation, the wires still need to be covered right up to the connection, to prevent short circuits (which, if intermittent, can also cause static).

    And all screw connections need to be tight, or static will occur.

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The new jack should have the same color code as the wires.
All the red's go together on one screw, and the green's as well.

Posted on Feb 13, 2008

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If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

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COMMTEL
Surface Mounted 2/6a Slave Wall Plate - with ADSL Filter

Instructions
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Cable Colour Coding
1. Not Used
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3. Orange with white banding
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5. White with blue banding
6. Not Used

Information
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* If more than one phone or fax IS required to run off the same line, simply add more filters where required. Each individual piece of equipment will require a seperate ADSL filter
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Safety Information
Before carrying out any electrical work, always switch off at the mains. If in doubt consult a qualified electrician.

Item Code: 41603016
Distributed by Commtel UK Ltd
www.commteluk.com


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It might be worth mentioning that this filter swaps the polarity of the telephone wires: I don't know why. I rewired mine to use it as a master socket, and I have connected the other extensions to the filtered output. This can improve broadband speeds: see
http://www.rob-r.co.uk/other/UKphonecatwiring.htm

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Did the old wall jack work before you removed it?
Are the wires still connected or do you remember where the wires used to go.
If so, then what I would do, is with a phone connected, start disconnecting 1 wire at a time. When the line goes dead, then you know that is one of the wires that you need to use. Reconnect that wire, and mark it, and Keep doing this until you find the other wire that makes the line go dead.
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Hope this helps.
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