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How do I wire a new phone jack ...

Telephone co says my jack needed to be replaced. Unfortunately, I can find the exact same wall jack plate. (probably too old)

Coming out of the wall is a cord that has 1-red wire and 1-green wire. The second cord coming out of the wall is the same. So I've got 2-red and 2-green wires = 4 total.
The old wall plate jack has like metal slots for the wires. Only new ones I can find all have screws.

What do I do?

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  • Chstterbox Feb 13, 2008

    ok Did that and got a dial tone but so much static I cant hear the calling party. One time it even sounded like someone else was on the line pushing a button. Just a few minutes later I have NO dial tone again but, when I call the number from my cell the phone rings. I answer it and can hear it ringing. Any suggestions?

    Thank You!



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From the sound of the "new" problem, you may have TWO DIFFERENT phone lines hooked together.

Or, it could just be an extra pair, to another jack in your house somewhere (have you looked for another one?).

Try connecting just ONE PAIR (red & green, also known as Tip & Ring) to your jack, and then call your number with your cell phone.

If it doesn't work, try disconnecting that pair, and connecting the other pair, and call yourself again.

Also, if you reverse tip & ring (red & green), your phone may not break dial tone, if thats the case, just reverse the pair, and you should be good to go.

Please let us know if you get it working.

Posted on Feb 13, 2008

  • Mister X
    Mister X Feb 13, 2008

    One more thing...

    Did you strip ALL of the insulation OFF of the wires you connected?

    Just one small piece will interfere with your connection and cause static.

    But don't strip off too much insulation, the wires still need to be covered right up to the connection, to prevent short circuits (which, if intermittent, can also cause static).

    And all screw connections need to be tight, or static will occur.


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The new jack should have the same color code as the wires.
All the red's go together on one screw, and the green's as well.

Posted on Feb 13, 2008


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Good day, We have a Digital Cordless telephone DECT GAP, MODEL C601. It was working find and all of a sudden there's no dialling tone. I did reboot but still nothing. Bets

Is the power adapter warm? If the power transformer is cold, the base isn't getting power and can't communicate with the handset. Try a new telephone cord between the base and the jack. The cable can fail. (Make sure it's a line cord. I've seen someone plug in a handset cord here and that won't work.) If you have a DSL filter at the jack, you may need to replace it.

For the rest of the phone line diagnostics, I like to use an old wired telephone. Then you don't need to plug in the power adapter at the test locations. Check if you have a dial tone at the jack with the test phone. If you do, then the DECT GAP C601 phone is faulty. If it is, contact the manufacturer if the phone is under warranty (one year). Replace it if it isn't.

If there is no dial tone, use the test phone check for a dial tone at another jack for that line, if available. If you have a dial tone, then the problem is with the wiring to the jack or in the jack itself. Open the wall plate and look for loose wires. If a wire is loose, reconnect it in the correct location. There are two standard connections - screws or keystone jacks. For the screw type, strip a portion of the wire's shielding. Loosen the correct screw. Wrap the wire under the screw and tighten. For keystones, do not strip the shielding. Get a punch-down tool from a hardware store. Use this to push the wire into place. See (for the US standard wiring pattern).

If there isn't a second jack available or there is no dial tone at that jack, find your telephone service connection. Open the panel if you can and look at the terminals. If there is a RJ-11 connection, plug in your test phone and check for a dial tone. If you have a dial tone here, then the problem is with the wiring inside your building. You may want a professional to find and repair the break in the wires. If you can't test the phone line, contact your telephone company. They should test the line for you. Outside problems should be fixed by the telephone company (in the US) However, some companies are trying to avoid repairing copper wiring.

I hope this helps.

Cindy Wells
(My phones have lost dial tone due to nearby digging projects that accidentally cut a line. I've had rodents damage the wiring outside. (I have underground telephone lines.) I've had the DSL filter get damaged; in my case that's outside and the telephone company replaced it. I've also had a contractor fail to connect all of the wires during a service upgrade. Only one jack had no dial tone. It was easy to fish the misplaced wire back up from behind the siding and plug it into the panel. I've even lost dial tone intermittently when the fiber-optic modem card began to fail. That was fixed by the telephone company.)

May 23, 2018 | Dect Lands Phones

2 Answers

All 4 hand units say "line in use" How do exit tis situation? hand units model KX-TGA410, baseunit KX-TGA131

A "Line in Use" message generally means that there is no dial tone detected. Assuming that all of the handsets are in Standby and any other phones are connected to that line are also on their hooks, then you need to determine why the base isn't getting a dial tone. This can be an inside or outside wiring problem.

I like to use an old wired telephone for testing since power isn't required to use the phone. You also need another RJ-11 telephone wire. Try connecting a new RJ-11 wire between the KX-TGA131 base and the phone jack. If there is a dial tone with the new cable, you had a bad cable. If not, try the alternate phone. If the test phone has a dial tone, then the KX-TGA131 has failed or has a power problem. If the phone is under warranty, contact Panasonic.

If neither phone has a dial tone, take your test phone to another jack connected to the same phone line (number), if available. If you have a dial tone here, then the problem is in the first jack or the wiring to the jack. You can try to repair the jack yourself. Remove the cover plate and look at the jack. If any wires are loose, reconnect them to their appropriate location. See for the usual patterns. There are two types of telephone jacks, keystone and screw terminals. For the keystone type, you need a punch-down tool (available at many hardware stores in the electrical section) to put the wires back in place. Do not strip the individual conductors before using the punch down tool. For screw terminals, strip the wire before securing it under the screw.

If you do not have another jack or there is no dial tone at the second jack, find the incoming telephone service box. Open the box and check the wiring. If you find an RJ-11 jack, plug in your test phone and listen for a dial tone. If there is a dial tone, you have a wiring problem. Check the jacks as above. You may want to have someone else check the wiring in the walls if there are no broken/loose wires in the jacks. Your telephone company will usually offer the service for a fee.

If you can't test the phone line at the service box or there is no dial tone at the service box, contact your telephone company. They will test the service box and should repair outside issues for free. (Some providers are trying to avoid copper repairs.)

If you have DSL, you may need to check the line filter. This filter can disrupt the dial tone when it fails. If the filter is in the interior, you are responsible for the replacement. In my service area, the DSL filter was in the service box so my telephone company repaired it.

I hope this helps.

Cindy Wells
(I've had no line issues several times. Sometimes, it was the result of a contractor cutting through underground lines. With copper wire, rodents sometimes damaged those underground wires. Once it was simply an issue of a contractor who'd left one wire loose after upgrading the service.)

Aug 26, 2017 | Lands Phones

1 Answer

CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"

The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

My motorola Model K704B is saying "no line in what can I do to fix it

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To check if the problem is the phone line, I like to use an old corded telephone. Plug the backup phone in and check for a dial tone. If there is no dial tone, try a new RJ-11 cord. If there is still no dial tone, try the test phone at another jack. If you can, find the box where your telephone line service comes in. Open the box and look to see if there is an RJ-11 jack. If that jack is present, try using the test phone and listen for the dial tone. If there is no dial tone at the service box, contact your phone company. They should fix this problem for free. (It's possible that rodents have damaged the phone line outside of your home.) If the box doesn't have an RJ-11 jack, you'll need the phone company to test the service and repair it if needed.

If there is a dial tone at the service jack, then you have an inside problem. If there was no dial tone at only the first jack, you can check the jack itself. Unscrew the face plate and look at the back of the unit. There are two types of connections. If you have the screw terminals, look for a disconnected wire. Strip a new section of wire and secure it under the correct screw on the face plate. See for the wiring pattern. If the jack uses a keystone, you'll need a punch-down tool that is available in many hardware stores in the electrical wiring section. Do not strip the conductor; just push it down into the correct slot of the keystone. If the problem is not at the jack, you'll need to check all of the wiring from the service box for damage. Your telephone company will do this for a fee.

If the test phone had a dial tone at all of the telephone jacks, then the problem is with the cordless handset and the base. One of the two units is not communicating correctly (transmit/receive). If your cordless phone is still under warranty, contact Motorola. If only one handset can be used with the base, replace the phone. If your cordless phone can pair multiple handsets with the base and only one handset is giving the "no line" message, replace the handset.

I hope this helps.

Cindy Wells

Feb 05, 2016 | Motorola Cell Phones

1 Answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available

Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

Jul 08, 2013 | Lands Phones

1 Answer

Parallel set on how can i get it off

Parallel Set indicates that the CS5121 thinks that another extension is in use on the phone line. First check that no other phones are off their hook. (I have a few that can be tricky to hang up.) If you have no other extensions or if they are on hook, then you need to check if the problem is with your VTech phone or with your phone line.

For diagnostics, I like to use an old corded phone. First try a new telephone cord (RJ-11) to the base of your CS5121. Then if the problem persists, try the new phone cord with the test phone. Listen for a normal dial tone. If you hear a fast busy signal or no dial tone, try the test phone at a different jack on that phone line (if you have one). If you still do not have a normal dial tone, find where the telephone service comes into your building. Open the service box and identify the type of connection. If you are lucky, the service box has RJ-11 jacks. Try your test phone there. If you can't test the phone line or the problem persists, contact your telephone company. They will test the line and repair any outside problem for free.

If it is an inside wiring problem, inspect the wires that are in the open for damage. If only one jack is the problem, open the face plate and check for loose wires. There are two types of connections in telephone faceplates: screw terminals or punch down jacks. The wires need to be stripped (enough to go under the screw) and then secured by the screw for the first type. For a punch down jack, you will need a tool to secure the wires. The tool is available at many home improvement stores in the wiring section. See for the wiring order for an RJ-11 jack. If the problem is inside the wall, you may want to get a professional to fix the problem. Your telephone company will do this for a fee. If you have a DSL filter as part of your phone line, you may need to replace this. (At my house this is part of the outside wiring and gets fixed by the phone company. My sister has the filter as part of the inside wiring and has to fix it herself.)

If only your CS5121 has a problem, try removing the battery pack from the handset. Next unplug the telephone cable and the power adapter from the base. Unplug the power adapter from the wall outlet, as well. Wait a few minutes, then reconnect the power and phone line cord. Then reconnect the handset battery. Test your phone again. If it still gives you a problem, contact Vtech for service if it is under warranty. These phones are not user serviceable.

I hope this helps.

Cindy Wells

Nov 29, 2011 | Vtech CS5121 Cordless Phone

1 Answer


I lost mine too, saw this post, and then they turned up, so here you are:

Surface Mounted 2/6a Slave Wall Plate - with ADSL Filter

  • Remove wall plate back box by removing the two screws on the front face
  • Fix wall plate to skirting board or wall with screws supplied, allowing adequate space for cable entry
  • Insert exisiting telephone wires into screw connections on the ADSL face plate, following cable colour coding according to the list below, and ensure screws are correctly tightened
  • Screw wall plate onto the back box with the screws supplied, ensuring screws are sufficiently tightened
Cable Colour Coding
1. Not Used
2. Blue with white banding
3. Orange with white banding
4. White with orange banding
5. White with blue banding
6. Not Used

  • No need for external filter
  • Surface fitting, replaces existing wallplate
  • Quick set-up
  • With back box

* If more than one phone or fax IS required to run off the same line, simply add more filters where required. Each individual piece of equipment will require a seperate ADSL filter
* Multiple telephone connections, long runs of cable (over 20m) or low quality telephone cable can adverely effect the performance of your connection speed

Safety Information
Before carrying out any electrical work, always switch off at the mains. If in doubt consult a qualified electrician.

Item Code: 41603016
Distributed by Commtel UK Ltd

It might be worth mentioning that this filter swaps the polarity of the telephone wires: I don't know why. I rewired mine to use it as a master socket, and I have connected the other extensions to the filtered output. This can improve broadband speeds: see

Oct 23, 2010 | Computers & Internet

2 Answers


wire new one exactly as old one.

Nov 16, 2009 | Vacuums

1 Answer

Trying to replace regular phone mount with a wall mount

If your just changing the jack to a hanging type, the fix is easy. You remove the old jack, replace with new one connecting the original or blue/white.

Apr 16, 2009 | Lands Phones

1 Answer

Telephone wall jack

Did the old wall jack work before you removed it?
Are the wires still connected or do you remember where the wires used to go.
If so, then what I would do, is with a phone connected, start disconnecting 1 wire at a time. When the line goes dead, then you know that is one of the wires that you need to use. Reconnect that wire, and mark it, and Keep doing this until you find the other wire that makes the line go dead.
Then you will know which 2 wires you will need to get the jack working.
Usually, the standard color wires that you need for the new jack is Red and Green for a single line phone jack.
Hope this helps.
Good luck.

Feb 21, 2008 | Lands Phones

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