Question about Toshiba 62HM95 62" HDTV

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Toshiba 62HM95 has sound, but picture turns off after a few seconds

I turn the TV on and I have picture and sound. After between 5 - 20 seconds the picture goes away, but the sound stays. It seems like it is a heat issue, but I am unable to find the problem. I took it to a repairman and he was unsure which of two components it could be. Finally after two weeks of looking at it, and supposidly talking to Toshiba, I told them I need to know something soon and magically they determined it was the light engine, but they didn't seem too sure of themselves. Now since it is home again, it appears that there are vertical lines just before the picture goes out. Does anyone have any better guidance or has anyone else seen and corrected this issue.

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  • 3 more comments 
  • masm Feb 13, 2008

    Extra info - The lights on the front show that everything is normal. No flashing lights or anything abnormal, just a steady red light. I also have a brand new bulb that I installed and that didn't help either. Any ideas?

  • masm Feb 16, 2008

    I've heard it is easy to replace, but I've opened it up to try to determine how easy it would be, but I am not sure which piece is actually the light engine. Do you have a picture or detailed instuctions on how to replace it.

  • LBiggity May 20, 2008

    When I turn on the TV, I get sound sometimes, but no picture.  Then the TV automatically turns off, and turns on again a few seconds later.  The process repeats itself until I turn the TV off.

  • garyndianf Jul 09, 2008

    yes

  • masm Nov 17, 2008

    I have the 62HM95 and my light engine went out between 2 and 3 years. I will never buy a Toshiba again. I have had nothing but trouble with the components and the customer support. I am in a class action lawsuit with them, but I doubt very much will come of it.

    As far as fixing your TV I was in the same delimma as you. I wasn't willing to pay nearly $1000 to get this set repaired when it already cost $3000 and it started having problems within the year and major issues after 2-3 years. I was willing to risk a couple hundred bucks that I could fix it myself. If you aren't very handy with taking things apart and putting them back together, by all means don't do this. It is pretty easy to do and you can figure it out as you go, but I wouldn't suggest you doing this if you weren't willing to take the risk of really messing it up.

    I didn't go to Part Store.com because they wanted $456 and then when I finally decided to do it they raised the price to $556...No way, I found http://www.tristatemodule.com/html/light... and you can get a light engine that is refurbished for $250, or you can have your light engine refurbished for $200, which is what I plan to do if this one fails in the next two years. I looked at their site and it doesn't show that they have any in stock, but they may if you call. I wasn't comfortable sending mine off to be refurbished because I wasn't sure if I would remember how to put it back together, and I'm glad I didn't because the one they sent me didn't work, which sucks, but it happens. I called them back and sent it back to them and it worked fine. All in all, I had no instructions or any other help besides my memory of how I disassembled it and it only took me an hour at the most, not really too hard.

    The only other issue I had with them and it really wasn't with them as much as Toshiba is, I received a light engine for a 46" model, which when I talked to Toshiba they swore up and down that it wouldn't work, when I talked to TriState about it they said that Toshiba would say that and they had used it in 1,000's of 62" models and it's worked fine. After they replaced the broken one they sent originally, the new one worked fine and is still working brilliantly and I have my original 62" light engine to get refurbished if anything should happen again. Their shipping time was good and when I returned the product to them, I received a working part pretty quickly.

    For $250, this would be the only way I would go. If this hadn't worked, I probably would have just went out and got a different TV. I hope this helps.

    Michael

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Did you change the light engine? If not they are very easy to do, you can do it yourself.

Posted on Feb 16, 2008

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