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Could be a tab or spring broken off of the feed tray, dirty feed roller can cause that error when paper doesn't feed. Paper guide too tight so that paper can't lift to the feed roller also a possibility. Sensor above paper stack out of position.. many possibilities.
I have no idea whats happening here.. But it sounds a bit like when he prints from the pc, it uses a different paper stock? Could it be the paper from a direct copy is being used from a different source or tray? Or maybe it's like a 'draft' copy?
I know thats not much help, but if you want, I can spend some time investigatiing this.. But as over a hundred people have never bothered to reply to my posts, I'm a bit reluctant to waste time, unless it's appreciated.. Let me know if you really want to get involved at a deeper level..
You didnt tell us what phtopaper you use. Especially the weight of the paper! Brother printers are known to have probs with paper thicker then 220g. The paperfeeder cant feed the paper correctly into print position.
another reason might be that the paper isnt placed well into position. Have a look around the FAQ, too:
Does it make the same sound if you feed the single sheet through the bypass with the paper drawer removed?
I hate to say it, but your printer's paper feed mechanism may need replaced.
Go to http://www.brother-usa.com/AskUs/default.aspx and ask Brother to diagnose this one; I think they'll confer with me and should be able to point you to a nearby Brother-authorized repair center.
Let me know what happens!