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External dvd rw recorder

Windows xp home crashes whenever I try to erase a disk

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  • bradbud2 Feb 12, 2008

    using the supplied roxio software whenever I try to erase a dvd disc the windows xp home system crashes

  • bradbud2 Feb 13, 2008

    I have tried it with Nero but get the same result. It is a new dvd rw unit just installed so it cannot be dirty ??

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  • 983 Answers

Install nero then then have a try.....
as i think the lens has bcame weak... so if are good at opening.. then open the drive with the door ejected and remove the rubber belt connecting the dc motor & clean the lens by using the white petrol or spirit... then fully clean all obstacles inside & refit all including rubber belt then try erasing ...
it should work ...
if u are not good at opening then take the drive to technician then just have clean ... anyway he will not charge u much for that ...

Posted on Feb 13, 2008

  • 1 more comment 
  • Dileep Keshavanarayana
    Dileep Keshavanarayana Feb 13, 2008

    Format the partition which have the operating system windows home then install it newly....
    before reinstalling just have a try to erase disc wit windows xp itself by entering in to drive it will show the erase option on left column ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Feb 13, 2008

    if the same problem persists then get the lens cleaned it should work & it will work....
    it s not the matter of dirty in that ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Feb 13, 2008

    rate the solution please ....

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