Question about GE GTS20ICNCC / GTS20ICNWW Top Freezer Refrigerator
Fresh food compartment thermostatset at <2, fresh food compartment temp is +40f. Vegetables in crisper drawer are frozen.
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
I had the same problem. Apparently the problem is the main control board. According to the technician that came out to fix mine there is a design flaw and these boards are very sensitive and can blow a circuit or malfunction from the slightest power surge. What happens then is that the control board doesn't "tell" the fan to turn on and off at the right time so the fridge and freezer warm up too much before the fan kicks in and then it cools everything down but since the fan isn't running at the correct intervals and circulating the air all of the cold air settles to the bottom which causes the produce in the drawers to freeze while the top shelves get warmer. I had done a fair bit of research before calling GE and came to the conclusion that this was a common problem. So I pressed them and was able to get the fee for the part waived (before I made the service call appointment) which was around $150. The part now has a 5 year waranty which I find funny, because I'm not sure why it wouldn't have that upfront as my refridgerator is only 2 years old. Whatever!! Unfortunately, unless you have indepth knowledge of refridgerator repair there is no way around the service call and labor. Anyone buying a new model of refridgerator (any company) should consider an extended waranty. The service tech also told me that all refridgerators made after 2001 are required, by law, to have an electronic mother board which in all likelyhood will fail at somepoint prior to when you are ready to buy a new fridge!
Posted on Feb 11, 2009
I've had the same issue with an Amana BX21TL. In my case, the problem was that the various air flow adjustments were all directing the cold air to the bottom of the fridge, underneath the vegetable crispers.
What I've done to fix this was:
1- Made sure there was a tight seal between the vent opening at the back of the fridge (at about mid-height) and the rubber/plastic duct that directs air to the meat/cheese drawer.
2- Made sure that the adjustable opening at the back of the meat/cheese drawer was fully open.
3- Made sure that the adjustable opening at the back of both vegetable crispers were fully open.
Hope this helps.
Posted on Aug 10, 2009
SOURCE: Freezing in left crisper drawer.
If you have had a DOE upgrade the fix is availiable from LG
Here is the service buliten # CREF20090877.
Contact LG @ 1 800 243-0000 for repair.
In the mean time remove crisper dware and look on the back wall of the ref. you will see a dime sized hole on the center tower. Cover the hole with tape and reinstall crisper.
Posted on Jan 20, 2010
Tips for a great answer:
Feb 06, 2013 | Whirlpool Refrigerators
Mar 31, 2011 | Amana AFI2538AES Stainless Steel (256 cu...
Aug 09, 2010 | Hotpoint Refrigerators
Aug 28, 2009 | Refrigerators
Jul 29, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator
May 20, 2009 | KitchenAid Superba Architect KSCS25IN Side...
Apr 06, 2009 | Refrigerators
Jan 22, 2009 | Frigidaire 5 cu. ft. / 142 liter Chest...
Nov 16, 2008 | Amana Refrigerators
Sep 03, 2011 | GE GTS20ICNCC / GTS20ICNWW Top Freezer...
59 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: