Question about LG LRBN20510WW Bottom Freezer Refrigerator

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LG REFRIGERATOR - FREEZER ON BOTTON

Ice is forming on the floor of the freezer. its obvious the drain tube is clogged or frozen but how do it get to it or thaw it. I took off the back and can only get access to the drain pan and a portion of the drain tube. I also unplugged the unit for 2 days thinking it would thaw but that did not fix it.

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  • Elizabeth Golden Apr 10, 2008

    I have the same problem and I heated a turkish towel and laid it on the bottom of the freezer; it relaeased the ice (in one big chunk).

    My question is: where is the drain that is possibly clogged and causing the problem? How do I get at it?

    Thanks,

    BG on Cape Cod.

  • Yippy123 May 06, 2008

    I purchased this LG refrigerator 3 years ago. I was impressed with the bottom mount freezer. After 2 1/2 years the problems began. Evidently the water was freezing in the condenser unit, causing the water to overflow into the bottom of the freezer, thus overflowing onto my hard wood floors. After several repairs, I was told by the repair person that the company had produced a new electronic board that would correct the problem. Hmmm..that seemed strange. So I googled LG refrigerator bottom freezer mount and lo and behold what do we have??? It appears that this problem is generic to the LG Brand. One man actually took a sledge hammer to his LG frige and video taped it on You Tube. WARNING AVOID PURCHASING AN LG. ALSO, DO NOT BE FOOLED BY EXTENDED WARRANTY PLANS SOLD TO YOU AT MAJOR RETAIL STORES LIKE BEST BUY. THEY PRACTICE DECEPTIVE ADVERTISING WHEN SELLING THE EXTENDED WARRANTY. THEY CLAIM THAT AFTER THE THIRD REPAIR IS COMPLETED AND A FOURTH ONE IS WARRANTED, THE BUYER IS ENTITLED TO A REPLACEMENT OF THE PRODUCT (NO LEMON POLICY). FALSE FALSE..THE KEY WORD HERE IS COMPLETED. PER TERRY CUSTOMER SERVICE SUPERVISOR EXT 156886 (BEST BUY), A REPAIR IS CONSIDERED COMPLETED 90 DAYS AFTER THE JOB HAS BEEN DONE AND IT HAS NO FURTHER PROBLEMS. IN OTHER WORDS THE REPAIR PERSON HAD BEEN AT MY HOME 4 TIMES (PER CONTRACT I SHOULD HAVE HAD A REPLACEMENT) BUT SINCE 90 DAYS HAD NOT LAPSED BETWEEN VISITS, I WAS NOT ENTITLED TO A REPLACEMENT AS STATED IN THEIR NO LEMON POLICY. FUNNY THING, THIS WAS NOT WRITTEN IN THE EXTENDED WARRANTY CONTRACT. OH, ONE OTHER SMALL DETAIL, IN ORDER TO BE CONSIDERED A REPAIR THEY HAVE TO REPLACE A PART DURING THE REPAIR VISIT. SO THE REPAIR VISITS WHERE THEY CAME AND ATTEMPTED TO REPAIR THE FRIDGE WITHOUT REPLACING A PART, DID NOT COUNT TOWARDS THE 3 REPAIR VISITS CLAUSE BECAUSE A PART WAS NOT REPLACED. CAN YOU BELIEVE THIS??? I NOW KNOW WHY THEY ARE BEING SUED IN OHIO FOR CONDUCTING BUSINESS IN A DECEPTIVE AND FRAUD MANNER. THEY CHARGE YOU $200 FOR AN EXTENDED WARRANTY AND LITERALY STEAL YOUR MONEY AND SELL YOU A DEFECTIVE PRODUCT.

  • Yippy123 May 06, 2008

    I purchased this LG refrigerator 3 years ago. I was impressed with the bottom mount freezer. After 2 1/2 years the problems began. Evidently the water was freezing in the condenser unit, causing the water to overflow into the bottom of the freezer, thus overflowing onto my hard wood floors. After several repairs, I was told by the repair person that the company had produced a new electronic board that would correct the problem. Hmmm..that seemed strange. So I googled LG refrigerator bottom freezer mount and lo and behold what do we have??? It appears that this problem is generic to the LG Brand. One man actually took a sledge hammer to his LG frige and video taped it on You Tube. WARNING AVOID PURCHASING AN LG. ALSO, DO NOT BE FOOLED BY EXTENDED WARRANTY PLANS SOLD TO YOU AT MAJOR RETAIL STORES LIKE BEST BUY. THEY PRACTICE DECEPTIVE ADVERTISING WHEN SELLING THE EXTENDED WARRANTY. THEY CLAIM THAT AFTER THE THIRD REPAIR IS COMPLETED AND A FOURTH ONE IS WARRANTED, THE BUYER IS ENTITLED TO A REPLACEMENT OF THE PRODUCT (NO LEMON POLICY). FALSE FALSE..THE KEY WORD HERE IS COMPLETED. PER TERRY CUSTOMER SERVICE SUPERVISOR EXT 156886 (BEST BUY), A REPAIR IS CONSIDERED COMPLETED 90 DAYS AFTER THE JOB HAS BEEN DONE AND IT HAS NO FURTHER PROBLEMS. IN OTHER WORDS THE REPAIR PERSON HAD BEEN AT MY HOME 4 TIMES (PER CONTRACT I SHOULD HAVE HAD A REPLACEMENT) BUT SINCE 90 DAYS HAD NOT LAPSED BETWEEN VISITS, I WAS NOT ENTITLED TO A REPLACEMENT AS STATED IN THEIR NO LEMON POLICY. FUNNY THING, THIS WAS NOT WRITTEN IN THE EXTENDED WARRANTY CONTRACT. OH, ONE OTHER SMALL DETAIL, IN ORDER TO BE CONSIDERED A REPAIR THEY HAVE TO REPLACE A PART DURING THE REPAIR VISIT. SO THE REPAIR VISITS WHERE THEY CAME AND ATTEMPTED TO REPAIR THE FRIDGE WITHOUT REPLACING A PART, DID NOT COUNT TOWARDS THE 3 REPAIR VISITS CLAUSE BECAUSE A PART WAS NOT REPLACED. CAN YOU BELIEVE THIS??? I NOW KNOW WHY THEY ARE BEING SUED IN OHIO FOR CONDUCTING BUSINESS IN A DECEPTIVE AND FRAUD MANNER. THEY CHARGE YOU $200 FOR AN EXTENDED WARRANTY AND LITERALY STEAL YOUR MONEY AND SELL YOU A DEFECTIVE PRODUCT.

  • dmancuso Aug 08, 2008

    Seems like yet another person with the exact same issue. I took the back off and unclogged the drain tube (so I thought) but once a day a get a puddle beside my fridge - amounting to about a cup of water. I also have the bottom of the fridge full of ice. Any new success stories on a fix??

  • sumio Sep 06, 2008

    We own a LG Bottom Freezer refrigerator model LRDN20720WW. We bought it new about 4 years ago. We have ice build up in the floor of the freezer compartment. It eventually builds up to a point that it interferes with the freezer door closing. At that point I go in and bust it out with the back of a knife. I have to do this process at least once a month. If you know of a permanent fix I would greatly appreciate the solution.

    Thank you,

    Sumio Seo

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You have not only to unplagge the unit, but also to pull out all of frozen, or cold food and other things like baskets etc. and to keep open all dors. All of unit, including inside parts, has to "warm" to home temperature and after that to stay as minimum 24 hours. If you leave frozen food iside unit and closed doors you have to wait a week or more. DON'T USE STEAMER! YOU WILL DAMAGE PLASTICS. DON'T APPROACH FROM BACK SIDE!

Posted on Feb 21, 2008

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Is this a problem on the new models (like 2008) ? We are looking at a 25 cu ft French door model without the door water or ice dispenser ? How much do the the control boards costs ? In general ,how much do parts cost compared to Amana GE, Whirlpool etc. ? -Thanks

Posted on Aug 06, 2008

I was having the same problem with mine, so I bought a new one. When I did I took the other one apart to see if I could fix it or at least see what may have been causing it. I will tell you this I am not completely sure that what I did fixed it but it does not leak or form ice on the bottom anymore. I took the plate off the back and unclogged the drain line and the part that in the back of the freezer that keeps the freezer cold was tilted down so I fixed it where it would sit up right. Since I did that I have not had any problems.

Posted on May 28, 2008

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The best way to deal with this problem is to purchase a eureka enviro steamer 302 you can see one here its well worth the investments as you can find dozens of uses around the house other than this and will make short work of this and it wont hurt the fridge i got mine at Lowe's but you can see one here use it to melt the ice then let the steam build use the attachment that turns down stick it in the drain hole and holt the trigger down till you hear steam coming out the other end of the drain tube can see one here http://philadelphia.craigslist.org/hsh/566635275.html

Posted on Feb 12, 2008

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