Question about HP 5590 ScanJet Flatbed Scanner
I have someone using a Mac with 10.3.9 on it and a HP ScanJet 5590. When she tries to scan the software quits on her. We run all the utilites and downloaded the latest drivers and it still does it. Any suggestions besides upgrading the OS?
I would do a manual uninstall and make sure to do the device utility at the end and follow the directions step by step from this link.
Redownload the drivers and make sure they are for 10.3.9 and the full feature software to make sure the right drivers are going to be installed.
Also I would unplug the unit while it is on and plug in directly to the wall to make sure not a power issue. The printer does not share power well and pulls it in large amounts - when it can't get it it throws little power fits and sometimes will not turn on at all or it gives error messages.
Posted on Feb 28, 2008
Forget about the HP software. It's useless in OS X. Get a copy of VueScan and use it instead. http://www.hamrick.com
Posted on Nov 25, 2009
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