Question about Brother FAX-575 Plain Paper Thermal

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Brother FAX-575 Cannot receive

It keeps saying that there is a paper jam. I have taken the thing apart. There is no paper jam. I cannot receive anything.

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  • Sherry Mar 14, 2009

    I cannot receive faxes. It keeps saying paper jam, and the is no paper anywhere to jam. Also I cannot get a decent fax copy.It looks like the ribbon gets bunched up.

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  • 168 Answers

Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
If you still have other questions, feel free to post them here.
Good luck.
Hope this helps.
Mac.
Please remember to post a feedback and or a rating if I have helped with your question.

Posted on Feb 13, 2008

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You may have removed the paper but the reason why it is still saying paper jam can be caused by at least two things.

If you removed the paper, but it tore while you were taking it out then a small piece could be blocking a sensor or a sensor flag ( a spring loaded finger that the paper has to activate as it moves through the machine) It's possible that a small piece of paper could be blocking a sensor or you may have disloged one of these 'flags' in the area where you first removed the paper. Go back and look closely in that area for a piece of paper or a sticking ''flag'. Until you do that the fax keeps thinking that there is something in the paper path and will keep displaying that message.

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