We had three lines on the system..one was disconnected..now when the two remaining lines are busy, incoming calls are directed to the disconnected line (not message manager) and the customer gets a message saying the number is no longer in service (not so good for business)
the system's salespeople seems to have dissappeared ..can we change the internal programming ourselves???
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First check with your local telephone provider. See if you have rollover or hunting programmed on your lines. Different companies call the service different names. You need this service from the Telco provider the system will not do this.
Sounds like your phone or line is now short circuit and is holding the line so it appears busy to incoming callers. Try disconnecting the pnone and line right up to the incoming point of your house to find the problem.
Hard to answer because your problem description does not match the part. Nortel Meridian M7208 Corded Phone is a digital phone which works off a phone system.Also note that the carrier controls the rollover, not the phone or its system.
Once you have more/proper details maybe you can be helped.
This could be a setup problem, however I suspect you may have a "smart ring" set up with the telephone company. If this is so then it won't work. If the 3 lines are dedicated, then there is something wrong with the PBX.
It means that you have set up that incoming calls will be diverted (to your voicemail usually) when your "line is engaged", ie when you talk with someone on the phone.
There are 3 diverts: divert on busy, on not available (switched off or out of range) and on no answer (when you don't answer after a certain period). Depending on operator, they can be activated or deactivated individually, or all three at the same time. The latter option is bad in my opinion - who needs divert on busy? If the phone is busy, try again in a couple of minutes I say...
please call the engineer from which you have purchased the EPBAX system to congiure the same. It happens if something is wrong in line card at the exchange or the extentions are not configured properly with the Key Telephone System.