Question about Fellowes DM15C Shredder
After clearing the jam (with the unit unplugged!), let the unit cool completely, then try using it again. A notice on the nameplate inside my unit says: "2 min on/4 min off." Apparently, a thermal cutoff keeps it from overheating by automatically preventing continued operation that might otherwise melt the parts. So heed the directions. I had the same problem with my NoviTech Model PS-026/B2 crosscut shredder (max: 5 sheets, 1 credit card). Also, make sure the motor mechanism is seated square and flush on the bin. I tried testing it out of the bin, and the green ready light wouldn't come on -- for a good reason: safety. (I still have all of my fingers, thanks to that!) Hope this helps.
Posted on Aug 17, 2008
Call Novitech at 1-866-238-2490 for help.
Posted on Jan 03, 2009
For user snowbut you may have plastic strippers on underside that have broken or the area holding the cutter in place on the one side may have cracked allowing cutters to move together
For user kooljay without more info you may have a broken gear or a dirty, stuck, or broken paper feed sensor.
To answer your questions better contact Fellowes Customer Service at 1-800-945-4545
Posted on Feb 26, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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