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Posted on Jan 20, 2010
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I got both color and black ink full and it only print in pink

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Robert Kitaji

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  • Posted on Jan 20, 2010
Robert Kitaji
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The nozzles are clogged.
If you cannot clear the problem by running the deep cleaning utility, try inserting new OEM cartridges and running the deep cleaning utility (at least 3x) and the alignment program. This should clear the problem.
Aftermarket or reloaded cartridges often do not meet minimum manufacturer's specs. You need to be careful about using aftermarket cartridges or reload inks since they may not alway meet minimum standards and may gum up the nozzles.
Let me know if this works for you. Thanks.

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