Question about Xerox Phaser 8400DP Thermal Printer

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Clogged print head

I have a Xerox Phaser 8400 "solid ink" printer.  Black print head appears to be clogged.  I've run through all the cleaning cycles several times and it seems to only get worse.
The print head costs $800!
Any solutions?????
thanks in advance,
RC

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  • valuehunter Feb 12, 2008

    This is GREAT!




    only problem is that the drivers are only compatible with those machines running windows...


    and I have a mac!


    any workarounds??


    many thanks!

  • valuehunter Feb 12, 2008

    I don't have windows on it; however...


    If I borrowed a windows-based laptop could I run it after installing the xerox software that came with the Phaser??  I presume that I can print from a pc and a mac to the same printer.


    ...Thanks for all your trouble Tryit!


    I will try it and let you know - don't get out your engineering books yet!

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What you can try is going onto the Xerox.com site and loading what is call Jet Substitution it will change the ports being used.
That could help.
Load it to your laptop and then run. Sometimes helps.
Unfortunatly that is a very expensive print head.

Posted on Feb 12, 2008

  • Rick Kasper Feb 12, 2008

    A little more info. On Xerox.com select support and drivers.

    Enter Phaser 8400, then drivers and downloads. In specific what you want to run is Jet Snippet Files.










    > JetFix Snippet Files

    Version: NA
    Date: 8/17/2004
    Size: 38.0KB
    Language: English (US)

    JetFix snippet files. These should only be used if the Eliminate Light Stripes procedure does not clear a blocked printhead jet. The JetFix snippet files perform a special printhead cleaning/jetting function. Read the readme file included before using the JetFix snippets.

  • Rick Kasper Feb 12, 2008

    Well isn't that goofy. Do you have a Mac with windows on it that you can load the driver and jet snippet?
    Seems weird that that fix is on some Windows and not Mac, but the Mac OS are supported with drivers, I will look more into it tomorrow when I get back in and have all my engineering notes to look at.

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