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Re: RX paper tray full
Yep, easy fix. Look into the area where your copies come out, between the paper try and scanner. look towards the upper back and you will see a flag sensor, about 2 inches wide and 1 inch in height. It has come out of the 2 clips it snaps into. Carefuly move it around until you line it up properly then snap it back into the clips it mounts to. You may have to gently squeeze those clips together to hold the flag in place.
That is your problem. Easy one to resolve.
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Delete the fax and check paper tray rollers are cleaned. May be missing feeding which mean roller can't grab the paper and machine is expecting the paper to be at a certain point and does not see (Though sensors though out the paper route thru the machine so it thinks there is a paper jam) Also mite want o clear the memory (SRAM/DRAM) will lose one touches so make sure you have list backup
HP had this problem. There's a small roller inside and a pet snaps off so it can't put enough pressure onto paper to pull into machine. Check for broken parts. And check for any grease that might have contaminated roller.
the paper size detector may not detect the original size of the document check the paper tray indicator light on the panel and make sure the direction is the same with the original document onthe glass
You probably had an overheating condition that opened the thermostat of the fuser.You'll have to replace the fuser assembly because it is not a resetable thermostat.But before you do that, check the wiring (two smal white wires exitin from the fuser) for an open cirquit or a bad connection to the terminals.
Unplug the machine, open the right door. Get a phillips screwdriver. Look on the upper portion of the paper path, you will see an assembly with yellow waning stickers that say HOT. There are 4 silver screws on that fuser assembly. Remove those screws, and unplug the white connector. Pull back toward yourself to remove the fuser. Lay it down and remove 2 silver phillips screws , it will open up and you can remove the paper. Make sure the machine has been off for a half an hour or so, It is hot. Take a good look at the black aluminum coated roller on top. See if it looks smooth and clean, If it has a lot of toner built up on it, you will have to repalce the fuser or it will continue to jam and give you ghost ( light reprinted) images up and down your page. Also the M20 does not handle large black ares on a page such as a picture or magasing cover being copied. Largs solid areas tend to stick to that heat roller. If you do copy a photo, try and allow about 2 inches on the top of white. Just move your original down on the glass about 2 inches from the edge. 2 inches to tie right of the edge of the glass.
This works from HP help link in error message: Turn off the
Press in the tab on the rear
door to release the door. Remove the door by pulling it away from the
HP All-in-One.Caution Trying to clear a paper jam from the
front of the HP All-in-One can damage the print mechanism. Always access and
clear paper jams through the rear door.
Sometimes powering off and pulling the power from the wall will reset an error like this. If not there will be small flag sensors in the paper path that should be spring loaded. Make sure the springs have not come off and the sensors are moving properly. Next is to make sure the data cable the connect the document feeder to the machine is tightly connected. You should have the power disconnected when re-seating this cable. Also make sure the hinges are not broken.