Question about Creative Labs Zen V MP3 Player

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Creative Zen V

I've had it a month and it has been fine. Now for no reason it has gone into 'recovery mode' and frozen, saying there is a firmware problem. It will not do anything, not even reset by pressing that button. I cannot find any information on the creative website, not even to reload firmware, which is the only thing it directs you to do in the instruction book, and I can't get through on the phone. Please help!

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  • Anonymous Feb 14, 2008

    i have tryed to look how to get a new firmware i cant find anything a i can do anything with it

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
[url]http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related[/url]

Posted on Feb 12, 2008

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Just carried out the instructions from ctf1800 and it worked like a dream.Brilliant,many thanks. rbandclip.

Posted on May 24, 2009

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Firmware Update problem.(Failed) hi i have Creative Zen 4GB Mp3 player. When i plug it via USB on my PC i can't upgrade frimware.İt always run in recovery mode.i start firmware upgrade and...


Firmware Update problem.(Failed)
hi i have Creative Zen 4GB Mp3 player.
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Connect you player to your computer and use the recovery tool provided by creative labs.

Recovery tool: download here

You'll have to reflash te firmware with this tool.

When the firmware is lost on a zen or any other creative labs mp3 player, the mp3 player boots into recovery mode.

Note when doing this, all data on the mp3 player can get lost.

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My zen is frozen on recovery mode


Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

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try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.

mick2a: the screen is gone. you need to replace it.

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You will need to load the firmware. Click here and download the firmware to your PC, then connect your Zen via USB to your PC and open the firmware, and click "Upgrade."

For detailed instructions on how to troubleshoot your Zen, click here

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http://us.creative.com/support/downloads/

or you can use the recovery tool at the same place.

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The same problem happened to my sister when she reformatted. All you have to do is go on the internet fine the latest firwire software and download it on to your Zen V Plus.

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