Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers

My Creative Zen screen has gone strange

I can still make out what songs are playing but the screen has broken and would no longer be good for viewing pictures or films. It is sort of a white/ grey colour - Can this be fixed? I am just past my warrenty and feel quite upset this has happened.

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  • 2 more comments 
  • Mooklaa Feb 12, 2008

    Hi thanks - I live in the UK, is there anywhere in the UK that fixes them? I have tried googling! Guess e bay may be the answer...

  • ballardlarry Oct 27, 2008

    my screen is totally black but the buttons still turn blue

  • Anonymous Dec 03, 2008

    my zen vision m was in my bag inside a sunglasses sleeve and the silycon protector and it was raining. when i turned it on after 2 days in the bag the screen was grey and fuzzy and very hard to read from...how can we fix this?

  • Anonymous Feb 12, 2009

    my screen went snowy with vertical white and gray lines. the text can still be read, but photos and videos aren't even worth trying.

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Here's a you tube video

Posted on Mar 11, 2009

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Go here
or you can buy a used one and replace the screen with yours. on ebay

Posted on Feb 12, 2008

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1 Answer

My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

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1 Answer

Software gone and can't find songs on file in MP3


Support for Zen mozaic on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

See the bar "All Downloads".
The "Application" should be reinstalled on your computer.
The software on the computer is required to get access
to your data on the player.

There is also a "Software AutoUpdate" available
on the bottom right side.

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Hi

please reformat your unit, and this is the only solution to reset the format..

Thanks!

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If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Feb 12, 2009 | Creative Labs Zen Digital Media Player

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Try putting the songs on your PC if they are not there already. Delete all the songs from your Zen, then reload them.

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http://www.anythingbutipod.com/forum/showthread.php?t=18859

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You will need to format your mp3 player, either using the software that was provided when you brought it or using thy simple processudre through my computer.

If you don't know how to do is using the software do it the other way.

Follow these steps. Click "start" - "My Computer" - look for you mp3 player usually called "Removable Disk" right-click on it and click on "Format".

Allow your Mp3 player to format and upload songs on it again and see if the problems been fixed.

Good luck. Hope my solution was helpful. 

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1 Answer

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Check this link out: http://us.creative.com/support/warranty/ This would be your best bet as they would most likely replace the LCD at no cost. Good luck.

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Dude, go tot he creative labs web site and download the software.

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