This error code is a Carriage motor error. Below is the outline for what to check and what to repair/replace. Good luck.
Cause This
is displayed when a jam or other physical problem puts an excessive
load on the carriage motor so that the carriage could not operate. This is displayed when the carriage motor could not reach the prescribed speed within the prescribed time.
Probable problem locations Foreign
object in carriage movement path, carriage rail, carriage belt, linear
scale, linear encoder, carriage motor, engine controller, system
controller
Remedy 1. Carriage movement path check Remove any foreign objects (jammed sheet) in the carriage movement path. 2. Carriage rail Use rail cleaner to clean the carriage rails if a visual check reveals that they are dirty. 3. Carriage belt If a visual check reveals slack in the carriage belt, remount the belt. 4. Replace the linear scale. 5. Replace the linear encoder. 6. Replace the carriage motor. 7. Cable connection check Replace the cable between the carriage motor and engine controller if the connection is not functioning normally. 8. Replace the engine controller. 9. Replace the system controller.
we had the same problem at our company and as we where looking we noticed a little copper bush had fallen out of the main carriage and was hanging on the bar of the track
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