I have put a new Cyan toner cartridge in the C525A and I still have an error message "Cyan cartridge please load" I have pulled the cartridge in and out several times and it still comes up with the same message. please help.

The "E4 16" error message on a Lexmark CS410dn printer indicates that there is a problem with the printer's toner cartridge. This can be caused by a variety of issues, such as:

1. The toner cartridge is not properly installed in the printer.
2. The toner cartridge is not compatible with the printer.
3. The toner cartridge has reached the end of its useful life and needs to be replaced.
4. The printer's firmware is out of date and needs to be updated.

To resolve the issue, you should try the following steps:

1. Turn off the printer and unplug it from the power outlet.
2. Open the printer's front cover and ensure the toner cartridge is properly installed.
3. Clean the electrical contacts on the toner cartridge and the printer with a dry, lint-free cloth.
4. Reinstall the toner cartridge in the printer, being careful to align it properly.
5. Turn on the printer and check if the error message is cleared.

If the error message persists, you may need to check the compatibility of the toner cartridge with your printer model, and the age of the cartridge. If the cartridge is old, you might need to replace it with a new one.
Updating the firmware of the printer can also solve the problem, check the Lexmark website for update on the same.
In case the problem persists after trying all the above troubleshoot, please contact Lexmark support for further assistance.

Clear the error, then hold the switch off then on.

Hello,
probably it's bad chip on cartridge or the chip was not reset.
Try with new toner cartridge. If its new go to the shop where you bought it and replace for new one under warranty.( If you are lucky and they give you a new one :-) ).

Hope that helps!

Insert the old cartridge, if the message goes away the new cartridges printed circuit is defective.

there is a sensor above the coloer developer unit clean it or change the sensor

Hi,

Please follow the solution in the link below. Also as you putting in the cartridge always check for loose toner in the area and on the cartridge itself as this can block the sensors.

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=74,E=0000000001343666831,K=8485,Sxi=0,Case=obj(3510)

Niallbt

You need to remove the cyan cartridge, and thoroughly clean the inside of the printer (please use proper printer cleaning kit, not a damp cloth!). The sensors can get crudded up with loose toner inside the machine.

ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers

Close the cover to the machine and make sure you aren't getting any other error messages other than the toner. When the printer is at the ready state press the rotate toner button. You should hear the printer rotate the toner and then the light over the cyan cartridge will come on. Keep pressing the rotate toner button until you get to the color you want to replace. Open the top cover and front door where the KM logo is. You should see the cyan cartridge in place. Pull the cyan tab back toward you. The front part of the toner should release. Now pull the tab and the toner straight up and out of the printer. If you are having problems getting the toner out it is probably not in the correct position. There is a slot on either side of the printer that he back end of the toner cartridge needs to be in before the toner will come out.

I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris