Question about Apple iPod nano

2 Answers

Ipod hi there. 2 problems. ipod freezing on do not disconnect while synching and at some point along that same process, a error saying that "my ipod" could not be synced because the file could not be found. it does sync some music though. has varied from amount up to about 3 gigs. also, although i im no longer trying to sync it, i had about 3 gigs worth of video that i synced without anything else and that worked fine.

Posted by on

  • 5 more comments 
  • dan d Feb 13, 2008

    i tried switching the usb cord and that did nothing. what can i do to try and fix or check on the drivers for the ipod and itunes. still getting the same, 'could not sync "my Ipod" disk cannot be found' message. I appreciate your help thus far. lastly, if i exhaust the driver issues, is that all i can do short of reinstalling windows?

  • dan d Feb 18, 2008

    I tried sharepod and it just froze up and did the same things. Do you have any other suggestions or possibly dsome advice as to do with the drivers you were talking about?

  • dan d Feb 18, 2008

    i tried another laptop and here is what happened. when i first plugged it in, it asked me if i wanted to repair the drive through a prompt that i did not recieve when connecting my pod to xp on my computer(i am running xp on my computer, and this was a roommates laptop running vista). I said to do the basic repair and that seemed to work fine, telling me that my drive was working properly and ready to go. When i attempted to do the repair option that found things wrong and then repaired them on the disk, it got like 5 percent done and then did nothing. I then put the library i wanted into her itunes. I hooked up the pod and everything was going well until it got about 3.2 gigs on the pod. Then that error message saying that "my Ipod" could not be synced because the file could not be found message came up. Also, in the process of trying to sync the library it kept getting stuck on file numbers. First something like 499 until it seemed to get over the hump and jump to around 520 and the continued syncing. The second and last time was around 695. when it had the 3.2 or so gigs and the error message finally popped up. Hopefully this helps, and i appreciate any feedback i may receive. Thank you.

  • dan d Feb 19, 2008

    what do you mean drivers and media player. what should i do with them and on whayt computer to try and get this resolved? thank you.

  • dan d Feb 21, 2008

    i tried my roomamtes compter and it stayed on all night without freezing. the problem was it only loaded like 3.3 gigs. the 'do not disconnect' was flashing(the ipod did not freeze or 'say cannnot sycn because file could not be found' this time. in the itunes menu it flashed between roughly 715 out of 5000 or so songs and remained that way. but it just kept on with these messages and did not load up anymore songs. then when i disconnected and looked at my pod it only had like 7 songs or something on it. even though itunes did say about 3.3 gigs. please help. thanks again. oh yeah, i then went back to my pc and tried sharpod which did not work, and came back with many many errors. anything is appreciated.

  • dan d Feb 22, 2008

    i have an external hd. i know to back up songs and pics and what not, but do u have any other suggestions as to stiff i should back up. also, how do i go about reloading( i have an xp genuine copy) lastly, i don;'t have another ipod to test it against, but what do you think the chances are that its just the pod? thanks .

  • Anonymous Dec 24, 2008

    nao consigo ouvir as musicas no itunes



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers

I would try sharepod see if that works better.
or you may have to do this:
Get a new cable if everything else works that is your problem
Usually, unplugging, replugging it and then rebooting solves the problem.

your other options are a driver issue..either with the ipod drivers, itunes, or the USB drivers for your computer itself. since your ipod video and psp work fine, you can rule out USB drivers, but that doesn't rule out additional driver problems.

the other option is there's some kind of failure with your ipod..and sometimes if a device starts drawing power before doing any kind of communication with the computer (like when my rockbox-hacked ipod goes into charge only mode) then windows will assume there's a hardwire issue. the best way to determine if it's an issue with your ipods are take them to another computer and see if they work. if they work fine...try uninstalling and reinstalling itunes (back up your music and database) and see if that solves the problem. if none of that solves it and you know the ipod shuffles are good..then your system has suffered from the mysterious driver failure that's plagued a lot of systems. and generally the only real solution is to reinstall windows from scratch.

Posted on Feb 12, 2008

  • 3 more comments 
  • Cary Farah
    Cary Farah Feb 13, 2008

    download sharepod and see if that finds it.
    please mark the post fixya!

  • Cary Farah
    Cary Farah Feb 18, 2008

    most of the time it's the drivers and ms media player11 that fixes them, try another pc or laptop see if you can connect to that, could be your usb connector has bad solder joint.

  • Cary Farah
    Cary Farah Feb 19, 2008

    you need to have media payer 11
    the other is usb drivers.

    go to my computer > click on hardware tab >

    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers

    (write these down just in case it cant find them)

    right click on them and uninstall

    reboot let windows reinstall them

    Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

  • Cary Farah
    Cary Farah Feb 21, 2008

    I would format the unit and start fresh, to get your pc to see it you might have to reload windows.

  • Cary Farah
    Cary Farah Feb 22, 2008

    I think you have either a corrupt file or bad drive on the ipod,
    if your going to reload your computer the best way is to buy a new drive and put it in as your master drive and then install xp and use your current drive as a slave or backup, just make sure you have all your serial numbers of software before you start.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Tran nam bac

Posted on Dec 08, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to unlock and ipod

Hi there. I experienced that same problem before, i would suggest you connect your Apple iPod Nano directly to the computer that you first attached it to and synched with your iPod, then Open iTunes. After that disconnect your iPod from the computer and it will be unlocked.
Hope this helps. Glad to be of service.

Nov 23, 2011 | Apple iPod nano

1 Answer

Just got new acer desktop. Downloaded latest itunes. Transfered all music over to this itunes all 850 ish songs. Everything fine.everytime i try to synch my ipod touch with itunes it synchs maybe 60 - 70...

restore your ipod to original factory settings... unfutunately you will need to use itunes for that, hope it does not freeze... good luck!

Jun 23, 2010 | Apple iTunes

1 Answer

When trying to synch my iPOD Touch, I receive the

These are the steps you need to do:
1. Eject and disconnect the iPod/iPhone from the computer.
2. Open iTunes.
3. Find protected song from the iTunes Store (Kind = Protected AAC audio file) in your library.
4. Play the song.
5. Connect your iPod/iPhone.

For more iPhone / iPod touch tips like jailbreaking and unlocking, click here.

If you need online help about jailbreaking and unlocking, you can contact me personally at this email:


May 13, 2010 | Apple iTunes

1 Answer

My 40Gig 3rd (?)generation IPOD freezes Itunes, and having reset it several times still does not work in Itunes. It will play songs as a stand alone unit but is not recognised by itunes or my computer...

With this issue if when you connect your ipod to itunes it freezes
it is one of 2 issues

1) Your ipod has an error on the disk and the computer cannot read so it freezes - in this case it is a hard ware issue with the ipod and you need to get it repaired

2) Your anti- virus is trying to scan the ipod for virus and it can so rather then letting the ipod connect to your cpu it freezes the process till you disconnect the ipod -

A great test would be if you can take this to another cpu and try it if it freezes that cpu too then it is the ipod - if it works fine then it is the anti-virus you need to stop the scan and fix process.

Mar 26, 2010 | Apple iPod MP3 Player

1 Answer

Hi have 16gb touch when I hit the music button the

The best starting point to sort this is to got itunes and connect your ipod. Click on the listing for for your ipod and use the restore facility to return your player to its original settings. You will then have to synch the ipod with itunes to reload your music etc.
The apple home page trouble shooting section has clear instructions on how to use the restore facility and may also have other useful answers to your problem.

Jan 20, 2010 | Apple iPod touch

1 Answer

Pioneer DEH-50UB

Hi again,

Appreciate the direct "Ask Me".

Let's try a process of elimination based on:
  • the Pioneer DEH-50UB is working OK other than it displays error communicating with the iPod at certain times (intermittent);
  • the iPod when played alone/by itself does not exhibit any freezing/hanging problems;
  • the iPod to DEH-50UB connector/cable CD-IU50 is in good working order since if it is not, then the iPod would not even be heard on the Pioneer;
  • the Pioneer's wiring are OK otherwise it would not be working.
Which leaves us the possibilities of:
  • corroded/dirty USB port/interface on the Pioneer DEH-50UB;
  • loose USB port on the DEH-50UB;
  • loose or corroded terminals on the CD-IU50;
  • corroded/dirty contacts on the iPod;
  • RF interference from communications equipment such as CB radios, 2mtr Amateur, mobile phones;
  • electrical interference/noise from the vehicle such as horn relay, A/C relay, fan relay, alternator;
  • electronic noise from navigation/GPS mobile equipment;
  • keyless/remote alarm/security system.
Additional actions that could be explored/done:
  • installation of choke/filter capacitor along the red & yellow wiring of the DEH-50UB;
  • additional grounding/groundstrap of the DEH-50UB to the chassis/metal/body of the vehicle.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Nov 12, 2008 | Car Audio & Video

1 Answer

Synch problem

are you using the same windows account / itunes as your wife? if so her ipod may be primary...if you & wife have different windows can bring up itunes set up your very own (you will be able to add/delete all the songs you want) hope this works out for you

Oct 30, 2008 | Apple iPod nano 8 GB Pink (3rd Generation)...

1 Answer

Apple 80gb ipod freezing/computer wont recodnise ipod

Try it on another computer and if it happens its the ipod. Or try restalling itunes with the lates version (7.7.1)
If that doesnt work try using a different program for your ipod eg Jriver media center

Aug 14, 2008 | Apple iPod MA446LL/A MP3 Player

Not finding what you are looking for?
Apple iPod nano Logo

104 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Audio Players & Recorders Experts

Nagendra Baliga

Level 2 Expert

96 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Parshiv Luthra

Level 3 Expert

383 Answers

Are you an Apple Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides