Question about Apple iPod nano

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IPod will not charge or download music from iTunes......help

Dear Experts:

My son has a 4gb nano that is only a couple months old (the latest model). He has successfully downloaded 215 songs and then the computer quit recognizing when the ipod was plugged in. Neither will the ipod charge from the computer. Therefore - no additional songs can be downloaded.

We took the nano and the power cable to a local Mac store and they tested them both. They concluded that the nano and the cord are both functioning properly and said it must be an ITunes problem?? Can you suggest what we should do next? Sorry for the long explanation.

Posted by on

  • Anonymous Dec 04, 2008

    my nano will not update, turn on, charge, or do anything.

  • Anonymous Apr 29, 2009

    same problem with download - tried solution but a the end it says it's ok to disconnect instead of do not disconnect ???

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Someone posted a similar problem on another thread and included a solution that worked for him/her. It worked for me as well, when I had the problem. For me, it was not an iTunes or iPod problem but a Windows Vista problem. I don't know what OS your son is running. I've copied the step-by-step instructions from the other thread into this thread for you. Give it a shot - good luck!

  1. Before manually placing the iPod into Disk Mode - verify that it has a charge, if not you need to either charge iPod before continuing or connect it to power. Either connect it to a high-powered USB port, or connect the iPod to the Power Adapter and pluf that into an electrical outlet..
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again. Just slide back and forth. )
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
  5. Disconnect iPod from the power adapter and connect it to your computer; the screen on the iPod will change and say "Do not disconnect"

Posted on Feb 18, 2008

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My ipod charger won't charge on my laptop

Posted on May 29, 2009

I need instructions for my ipod.

Posted on Jun 25, 2008

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