Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You have a defective light engine and Hitachi will replace the part. Here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. At first, they will act like they've not heard about this problem but they will give you the names of some certified dealers in your area to have come out and take a look. Once the tech comes out and confirms that it's a defective light engine, call Hitachi back at the same 800# and they will send a brand new light engine directly to the dealer and Hitachi will pay for it ($1500).
Here's the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty they will cover the expensive part but not the install. Our install was $400 but other on this site have paid around $200. Please do not let anyone tell you that you have to pay for this part. Hitachi has not recalled the part but they are replacing it with a brand new light engine for free. Also, deal only with Hitachi's customer realtions and not regular customer service. Good Luck!
Posted on Feb 14, 2008
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