Question about KitchenAid KSM90 Ultra Power Series Stand Mixer

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Metal stem broke!

I've had my kitchenAid mixer for years and I've loved it and used it. I was mixing some cookie dough and suddenly the metal stem that holds the paddle just snapped! How do I go about fixing this long-time friend of mine?

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You should be able to order the part from kitchenaid.com. while you replace the stem it might be a good idea to replace the hub, and the gear assembly in the planitary unit

Posted on May 05, 2008

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No rotating movement from the mixer, only fast clicking sound after beater was lodged.


This is an excellent mixer and worthy of a professional or DIY repair.. You stripped a gear inside the mixer that is there just for that reason. Now the machine requires a tear down and replacement part. if you can post the model number we can advise on how to do it. If it is the new pro series model they cost between 4 and 5 hundred new to buy, the repair is going to cost between 80 and 100 dollars by a professional or about 30 dollars by you.

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Kitchenaid 525 stopped working while mixing cookie dough


Let it completely cool and then start again. It overheated because your speed was set too low for the heaviness of the dough. I have burned up three kitchenaid stand mixers so far making bread. go up one setting at least; if it is straining, go up another.

Dec 15, 2012 | KitchenAid KP2671 Professional 6 Series...

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When the mixer is turned on, you can here the inside going, but the outside part does not turn


Sounds like a problem we had years ago. We put too much pressure on the motor by mixing a very thick dough for cookies. It stripped the "gears" and couldn't be used on slow.... it would instantly go to the fastest speed. We had to take it to a reputable appliance store that does repairs on KitchenAid products. I'm still using mine and that has been 15 years ago. It still works great!!

Aug 29, 2010 | KitchenAid KSM90 Ultra Power Series Stand...

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Kitchenaid Heavy Duty 325 stand mixer. Making cookies and now the motor runs but it doesn't turn to mix. PLease help/.


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Feb 06, 2010 | KitchenAid KSM5PS Heavy Duty Stand Mixer

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Professional 600 - makes loud noise when mixing,often stops as it blends 8 cups of bread flour and "needs a break", flat beater seems to get caught on bottom of bowl - this mixer is 1 yr. old!!


Several things:

The Professional 600 has a metal gear housing with a metal gearing. Because of this, the Professional 600 will generally run louder than other stand mixers that may have a nylon/metal mesh gearing.

How long is the bread dough being mixed for? Kitchenaid stand mixers must be used on speed 2 for bread doughs, using the spiral shaped dough hook, and mixing for no longer than 7 minutes.

If the flat beater is getting caught on the bottom of the bowl, pleasure assure the bowl is being seated correctly. You will place the bowl on the mixer arms on the left and right hand side. You will also want to take your fingers along the back of the bowl, where it butts up against the base of the mixer, and press downward. You will hear an audible click as the bowl falls into a spring latch and allows the bowl to sit flush and secure. If this is not being done, the flat beater may strike the bottom of the bowl.

If this was not the cause of the problem, please consult your Use and Care Guide about the beater to bowl adjustment. This is an easy adjustment made with a flat head screwdriver that can quickly correct the problem of a flat beater hitting the bottom of the bowl.

Jun 24, 2009 | KitchenAid Food Mixers

1 Answer

Mixer has a broken gear or tooth in the head.


Hi. You have experienced the problem that many hundreds of kitchenaid mixer owners have. No doubt your mixer began having problems while you were mixing bread or cookie dough. Kitchenaid advertises that these mixers can handle these types of dough, the brutal truth is they cannot, for one very important reason. The cheap plastic transmission housing has failed, and as a result has caused damage to your mixer's transmission.

This cheap plastic part supports two of the most important shafts and gears in your mixer and has no business being installed in a high priced mixer. Heavy doughs place enormous stresses on these gears and shafts and this plastic part is not up to the task, Kitchenaid knows this of course, but refuses to issue a recall notice.

If your mixer is still covered by warranty, call Kitchenaid's so-called customer satisfaction dept. and demand a mixer replacement with a METAL transmission housing.

If out of warranty, unplug the mixer and don't use it. Remove the silver band from around the head of the mixer, then remove the four screws that secure the cover, remove it. At the front top of the mixer locate the transmission cover, if it's made of a shiny metal, you're in luck. If it's made of plastic, examine it carefully for cracks around the mounting screws or anywhere else on the housing. If you find cracks, you have found the culprit that has caused untold internal damage to yoúr mixer

If you are up to the task of repairing it, go to the kitchenaid.com website and do a search for your model's parts catalog. Download it, it will help with the disassembly and reassembly of the mixer.

You'll need to remove virtually all of the old grease. Remove the trans. components and wipe them clean, in order to correctly assess damage. When you determine which parts need replacement, you must insist on a metal housing when ordering parts. Try mendingshed.com for parts. You can also order parts from Kitchenaid...Just be prepared to wait at least a month for them to arrive from Kitchenaid! "For the Way It's Made"?

Finally regrease with Chevron FM ALC EP-2 a Food Grade lube.

Be sure to tell the people at Kitchenaid what you think of their cheap plastic housing!

If this solution has assisted you, please rate it. Good luck! ricardok45

Apr 05, 2009 | KitchenAid KP2671 Professional 6 Series...

1 Answer

I have a Sunshine Yellow Kitchenaid professional 6, 525 watts with three mixing attachments, and pouring shield, in mint condition, just had it in the repair shop to replace the plastic seal (not sure if...


Hi Lisa. Your mixer's plastic transmission housing failed when you were mixing bread dough or cookie dough. When this cheap plastic part fails, it can cause internal damage to the worm gear shaft, worm gear bearings and their seats as well as other internal damage. This kind of damage is not easily found, as the grease inside the transmission must be removed and parts cleaned to fully acertain damage. If the trans. housing was the only part replaced, I would view the repair as only partial.

If the mixer now runs well, without any internal noises during operation, consider yourself fortunate. You could advertise that you have upgraded the mixer (metal housing). A price between $200.00 to $250.00 would be in the ballpark.

If this solution has assisted you, please rate it. Good luck! ricardok45

Mar 22, 2009 | KitchenAid KP2671 Professional 6 Series...

3 Answers

KitchenAid 600, Stand Mixer - Loud grinding noise, happened when mixing bread dough. When bowl is lowered (dough hook disengaged)....no noise, hook turns. When bowl is raised so that hook engages dough,...


Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

Jan 31, 2009 | KitchenAid KP2671 Professional 6 Series...

3 Answers

More info re: n50 hobart mixer


Judy. Hobart was sold to Illinois Tool Works (ITW) several years ago. The Kitchenaid product line was sold to Whirlpool Corp. several years ago too.

The new N-50 mixers have a motor that is designed by Hobart, but no longer built by Hobart. Last year Hobart began out-sourcing approx. 12-15% of their componnents to Asia. Their parts catalog does not show anything but metal gears. I suspect the new motors have been built in Asia. Wattage is not the output of the motor, but how much power it takes to run the motor and is no indication of how much power goes into your mixing bowl. The true measure of mixing power is horsepower. The N-50 motors are rated at 1/6 HP. Wattage claims by mixer manufacturers is a complete snowjob, and they all do it. Consumers have no protection as a result of this policy. It is a marketing ploy to make you believe that this indicates output power. Shame on all of them! Most componnents of the new N-50's are still manufactured in the USA.

I see that you've done some homework on Kitchenaid Mixers. I wish I had before I bought mine. Yes, they have a plastic transmission housing, and yes, they fail under strong loads demanded by bread dough and stiff cookie dough mixtures (my HD Professional 450 watts failed 5 months out of warranty, after only 30 uses making bread). Go to the www.consumeraffairs.com website and search for Kitchenaid mixer problems and reviews and brace yourself for a shock.

My mixer failed on Oct. 28th. and I had to fight tooth and nail with Kitchenaid to get them to re-imburse me for the cost of the parts that were destroyed by the housing failure. Here we are in 2009 and I'm still waiting for one more part. Kitchenaid parts take at least a month to arrive (in my experience).

I didn't do the research on mixers until mine failed. Since then I've purchased an older Hobart N-50 (with a motor BUILT by Hobart), and this is what I recommend you do, as it will save you much grief down the road. Mine was manufactured in 1990 and only needed. re-greasing to make it like new.

You can find them often on eBay but will have to buy without trying them. Try to find one that is newer rather than older, as a rebuild will get very expensive. I got mine from a Rest. Equip. Wholesaler and was able to try it out in all gears. The previous post (solution) was correct in saying that you should look for one that has a black knob on the shifter handle, this will be a newer one as opposed to an ancient one with an all metal shift lever and potentially worn out innards. If you find one, take it to Hobart, or a Hobart tech can come to you (check service rate) have the unit cleaned, inspected and re-greased. Sit back and take comfort in the fact that these mixers were built like a tank, and will probably outlast you.

Most of all. Good luck, and happy hunting. ricardok45

Dec 28, 2008 | Hobart N50 Stand Mixer

1 Answer

MIxer quit working while mixing 3 batches of oatmeal cookies


Hi. Kitchenaid's warranty is 1 year.

Most likely, the plastic transmission housing has failed, causing damage to the working parts inside your mixer. Take it to a local repair place and have them work up a quote to repair it. It will take at least a month to get the parts.

If this solution has assisted you, please rate it. ricardok45

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Dec 06, 2007 | KitchenAid KSM5PS Heavy Duty Stand Mixer

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