Question about Brother IntelliFAX 560 Plain Paper Fax

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Automated Document Feeder Problem

I have a Brother 560 Personal Plain Paper Fax Machine. I cannot receive any faxes but I can receive them. Also, when I try to make a copy, the only option that I have is to print the help sheet. The instructions state to press the Copy/Help button twice to copy but it doesn't work. It appears that the machine is not recognizing the automated document feeder. Can anyone help?

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It sound like the paper is not getting recognised by the original sensor. Check for an obstruction in the feedpath - piece of paper, paper clip, pin, cockroach, apple core, tube of cake decorator (I've seen it all). Do this by opening the control panel cover (the one you open when you replace your cartridge and look through where the original feeds. Also see if the original sensor arm is in place. In the white plate there will be a black arm. The original sensor arm will be directly behind this sensor.

Posted on Feb 12, 2008

Do you place the paper face up or face down to send a fax

Posted on Feb 19, 2008

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1 Answer

Hello, I have a Brother Fax 560 (Plain Paper Fax). I am having difficulty receiving faxes. It is not transmitting on the receiving end. What is the problem?


Hi Despite the increase in texting, email, Facebook and Twitter, we still hang on to our fax machines. They are perfect for sending copies of original documents despite document jams, buying ink or special paper, maintaining a phone line--we love 'em. Basic problems like paper misfeeds can be troubleshooted through the use of some basic steps.
Check the Message
  • Check the messages on the display of your Brother fax machinemag-glass_10x10.gif. The messages will be pretty self-explanatory such as "Insert Doc, Again" or "Please Supply Paper." "Insert Doc. Again" means that that the documents weren't placed on the feeder correctly; just follow the instructions and try again. A message like "Please Supply Paper" will simply mean you need to replenish the paper. "Memory Overflow" is probably the most cryptic. It just means that the memory capacity was exceeded and it has stopped recording. Press "Enter" to register the documents in memory and to complete the operation.
  • Misfeeds
  • Clearing an original's misfeed by pushing down on the release lever to open the front panel. Remove the failed original and close the panel. To clear recording paper that's gotten jammed in the paperfeed, open the turn guide and remove the paper. To clear paper from the transport unit, which is in the top, open the cover, remove the drum and toner. Lift the guide and remove the paper by pulling upwards. Paper can get stuck in what is called the Fixing Unit. Open the top cover. Again, remove the drum and toner. Open the Fixing Unit cover and remove the paper by pulling it back.

  • Aug 02, 2010 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    My brother fax machine - only receives black pages


    do a quick check on 2 things.
    - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

    - check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

    Hope this will put your Brother on the track

    Jul 14, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

    1 Answer

    Help when i try to fax using my brothers 560, the number dials, the machine sounds like it's faxing, but the disply says telphone. how can i correctthis


    Do you pick up the hand set when you are dialing, If you do the display will read telephone. When you want to send a fax put the paper in the document feeder. Dial the # press the start key or put the documents in the document feeder press the hook button to here the dial tone, dial the number what for the tones pres the start key. hope this helps
    C.W.H.

    Jan 29, 2009 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    My brother fax 560 will send but will not receive


    you will have to go into the machine set up where it say send and receive scroll up to where it says easy receive and press set. good luck brother tech

    Jan 14, 2009 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    BROTHER FAX-560 THAT IS NOT WORKING TO FAX OR RECEIVE


    Look in the manual for setting up receiving faxes. There is a default number of rings setting that will make your machine capture the phone line after a specified number of rings.

    Jan 07, 2009 | Brother IntelliFAX 560 Plain Paper Fax

    2 Answers

    I have the stupidest question. i have a brother fax 560 plain paper fax. Do i load paper face up or down to send a fax? THank you!


    just check there wilkl bi mention face up or down .if not mention no problem just make a copy by putting face up and one copy by putting it face down.one time u will receive white copy and one time u will receive print on paper .when u will receive print check this is face up or down .after confirm just send fax

    Dec 16, 2008 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    Brother 560


    Open the document feeder and look for debris on the scanner glass.

    Nov 09, 2008 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    Sending one printed fax, yet reciever gets additional 3 blank sheets.


    Open up the document feeder and look for a trapped down or sluggish switch

    Oct 25, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

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