Question about HP 1010 Plain Paper Inkjet Fax

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HP 1010 Telephone hook up?

I have the fax machine connected to a wall phone jack via the "Line" jack on the machine. When the phone rings, the fax machine ringer works, but it doesn't appear to detect a fax signal from the sender. I believe I should use the "Auto" mode setting, right? What am I missing.
Thanks

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  • 168 Answers

Hi,
There should be a button that says ANS.MODE/CONTRAST.
Make sure the screen says fax mode. If this doesn't work then d/l the owners manual, and check out the set up guide in Chapter 2. This should help get your machine working.

Here is the link to HP's Website to d/l the owners manual.
http://h10032.www1.hp.com/ctg/Manual/bpf01930.pdf

Hope this helps.
Good luck,
Please remember to leave a rating if I helped you fix your problem.
Mac =)

Posted on Feb 12, 2008

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The fax machine should have two places on the back where you can plug in a phone cord. One of these is the input: where the cord from the wall goes, and should have either "in" or a picture of a wall phone outlet next to it. The other is used as a line through the fax machine and should have a picture of a phone or "out" next to it. Ideally, you would plug the fax machine directly into the wall and then your phone/answering machine into the "out" plug on your fax machine.

When in auto mode, the fax machine will listen in on the line when the phone rings and if it detects a fax signal (all the whirring and beeping) it will pick up the phone and receive. If there is no signal, it will simply allow the signal to pass through to the phone and answering machine.

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Hi,

Since you have verified from the manual and see no issues with the settings I doubt that you have done some thing wron with the settings. Even though just check whether you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location. If tghis does not work try to capture the error that you get as this would help in entering in the troubleshooting link provided bellow:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=295747&prodTypeId=15179

Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting fixya.com

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If your fax does not ring when you call the number then it is not properly connected to the phone line.
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If this is all good and still no ringing, then you should try another telephone cable or try connecting the fax to another phone jack. The modems and jacks on fax machines rarely break down but if you have tried different wall jacks and different phone cables then you can finally assume that the fax machine is broken.

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