I have the fax machine connected to a wall phone jack via the "Line" jack on the machine. When the phone rings, the fax machine ringer works, but it doesn't appear to detect a fax signal from the sender. I believe I should use the "Auto" mode setting, right? What am I missing.
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Re: HP 1010 Telephone hook up?
There should be a button that says ANS.MODE/CONTRAST.
Make sure the screen says fax mode. If this doesn't work then d/l the owners manual, and check out the set up guide in Chapter 2. This should help get your machine working.
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The fax machine should have two places on the back where you can plug in a phone cord. One of these is the input: where the cord from the wall goes, and should have either "in" or a picture of a wall phone outlet next to it. The other is used as a line through the fax machine and should have a picture of a phone or "out" next to it. Ideally, you would plug the fax machine directly into the wall and then your phone/answering machine into the "out" plug on your fax machine.
When in auto mode, the fax machine will listen in on the line when the phone rings and if it detects a fax signal (all the whirring and beeping) it will pick up the phone and receive. If there is no signal, it will simply allow the signal to pass through to the phone and answering machine.
Kindly check if the telephone cord is connected properly from the walljack to the LINE jack of the machine and the handset is connected to the jack that shows picture of a telephone.
If it still shows telephone press hook/speaker phone.
Hope this will help.
Since you have verified from the manual and see no issues with the settings I doubt that you have done some thing wron with the settings. Even though just check whether you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location. If tghis does not work try to capture the error that you get as this would help in entering in the troubleshooting link provided bellow:
The fax must be connected directly to the wall phone jack. Connect any other phone line devices, such as a telephone or answering machine, to the phone jack on the back of the fax
The phone line cable used to connect the fax must be a two-conductor (wire) phone cable, like the one that shipped with the fax. The fax may fail to send or receive faxes if the phone cable has more than two conductors. To determine how many conductors the phone cable has, look at the end of the cable. Most phone cable connectors are clear and you can see the number of wires
The Rings to Answer setting determines how many times the line will ring before the fax answers. Follow the steps below to change the rings to answer setting.
Press Setup , press 3 , and then press 3 again to access the Rings to Answer setting.
Press the Right Arrow to scroll through the available settings. When the desired number of rings is shown in the display, press OK .
To receive faxes manually, follow the steps below.
Answer the phone like you normally would a telephone call.
If the incoming call is from a fax machine, you will hear beeps or fax tones.
Press either Start Black or Start Color to begin receiving the fax.
If your fax does not ring when you call the number then it is not properly connected to the phone line. Try checking the connections on the fax and to the wall jack; make sure the phone cable is connected to the correct jack on the fax machine.
If this is all good and still no ringing, then you should try another telephone cable or try connecting the fax to another phone jack. The modems and jacks on fax machines rarely break down but if you have tried different wall jacks and different phone cables then you can finally assume that the fax machine is broken.
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
There may be some static on the phone line, try a line filter. If possible, you could plug the fax into another working telephone line, and have someone send a fax to that number (whatever number is attached to the new phone jack) to isolate whether or not it is the machine, or the wall jack.
Hello, I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.
sure u can:
Installation with an answering machine and/or extension telephone:
1. Remove the seal covering the TEL. SET jack on the rear of the fax. Connect an extension telephone or answering machine to
the TEL. SET jack.
2. If desired, connect an extension phone to the answering machine.
from the user Fax guide:
If desired,you can also connect an answering machine or an extension telephone to your fax.
¨ Connecting an answering machine to the fax will allow you to receive both voice and fax messages on the same line while you are out. For details on using this feature, see Chapter 7. (Note: Do not connect an answering machine to your fax if you will be using the distinctive ring feature described
in Chapter 2.)
¨ You can connect an extension phone to the fax to make and receive calls
like any other extension phone on your line.