When i turn the voice volume up it stops working

You have to put your XBL voice setting on "play through headset"

If you have an X1 headset...
Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- [email protected].

A very similar problem occured with my headphones too, short of contacting turtle beach there is little else you can do to solve this. The main problem is the wire that connects the little white sound box to the controller(commonly called the puck) the end of the wire that connects to the white volume controll box is the problem for me, the wires are really **** weak in this end. i just stripped mine down so im gonna resolve this issue and il re-post the solution to my problem here. i hope this helps you out.

With the X1 plugged in, look at the white volume control box (on the main cable about a foot down from the headset). Is the LED on that box lit up green or red? If yes, then it's got power. If not, then the headset is defective and you should contact Turtle Beach about it. [email protected].
If the light is lit, then you might want to try testing the X1 with an iPod or other portable music player that has a 1/8" (3.5mm) headphone jack.
- Plug the X1 USB plug into a USB port on a PC, Xbox or whatever. - Plug the X1 green plug into the headphone jack on your player. - Turn the volume up about 1/2 way on the player and on the X1. - Play a track on the player.
Do you hear sound? If so, your X1 is OK, but you may need to adjust settings on your Xbox. If not, then you have a problem with the X1 and you should contact Turtle Beach about getting it replaced or fixed. [email protected].

Try using the headset to listen to your iPod or MP3 player. Plug the USB plug into your Xbox or PC USB port, then plug the X1 green plug into the Headphones jack on your iPod or MP3 player. Make sure the master volume is up on the X1 (inline volume control box). Play a tune on the MP3 player. Do you hear the music? If yes, the X1 is fine. If no, you should contact Turtle Beach tech support and tell them about it.

What happens if you try your X1 on a PC instead of on your Xbox? That's a good test of the mic... Here's how:
- Plug the X1 USB into a USB port on your PC. - Plug the X1 green plug into the green Line Out jack on your PC. - Plug the X1 pink plug into the pink Microphone jack on your PC.
Try recording the sound of your own voice on the PC, using Sound Recorder or whatever. Do you hear the sound of your voice? If so, your mic is working and the X1 chat/controller cable is probably broken. Replace the chat/controller cable.
If not, then the X1 mic is broken and you should contact Turtle Beach for service at [email protected].

Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].

You probably need a new talkback cable, You can purchase one on turtle beach's site or contact their support about sending one out to you.

Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].

Try using your X1 with your computer. Plug the X1 green plug into the green jack on the PC. Plug the X1 pink plug into the pink jack on your PC. Try using the headset to listen to the sound of your voice. Can you hear your voice through the headset? If yes, then the mic is OK but the chat-controller cable needs to be replaced. If not, then you should contact Turtle Beach tech support at [email protected].