On Print Check Pattern, everything prints perfectly, except Cyan (which is 6C) does not print at all. Not even a faded line... Brand new Canon cartridge is in printer. Attempted 3 times. Please help, I've only had this printer for 2 years, and this is the first time ever encountering a problem.
Use the printers maintanance software to clean the cartridges ( start--settings--printer & faxes, right click your printer icon, choose properties, go to maintanance, click clean in cartidges. Max cleaning attemps is 3 times.
If that does not work, you need to clean the head manually.
Note that this procedure may destroy totaly the head.
Take a small tray and put some water inside (fill the tray to 3mm deep) Add few drops of white spiris in (2-3% max). Put the head inside (the solution must just cover the print nozzles on the head. Leave it there for few hours, then take it out, allow to dry, put it back in the printer, put the inks in, make one cleaning and try again.
If does not work.......you need a new head.
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Please check nozzle head pattern first. Is your print head pattern printed perfectly?. Be sure that the print head pattern is ok. No missing line or column. If your nozzle colour is not printed at all even just one point,check the print head or try to clean the print head.
Nozzle check perfect? No ink drop outside lines? Cyan lines is random position. Print blank pages. It is still appear cyan lines? If yes, it caused by waste ink at bottom plate. Print blank pages more, it will clean itself.
Is the section that is not printing down the r/h side of the page?
If so then it is likely that one of your toners is not "locked" in fully. Open the top panel, lift up the orange lever and pull out the PCU. You can now rotate the cartridges, check each one is fully locked in by the coloured levers on the r/h side. Even if one is slightly raised it will block the path of the laser and cause the symptoms that you describe.
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What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem. You can try googling. Phaser printer print heads or phaser printheads. There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head. Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads. Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP. The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.