Question about X2Gen MG19MY 19" LCD Monitor

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X2gen MG19E monitor

I've just gotten a X2gen MG19E monitor. It didn't come with a book or any instructions. The base appears to only go on one way but the monitor angles down. It doesn't appear that the base has any tilt and I didn't want to break it. Does this base tilt? If not, any suggestions?

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It DOES tilt...hold the screen by the sides and tilt up or down.

Well, my MW19U (X2gen) does.

Posted on Feb 19, 2008

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The only way to adjust the tilt on these monitors is to loosen the screws that attach the stand to the monitor. We had to completely remove the stand from the monitor to get to these stand screws.

Posted on Feb 12, 2008

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Nov 01, 2008 | X2Gen MG19MY 19" LCD Monitor

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I received a X2gen monitor , model MG19E, from Best Buy warranty service. This monitor was replacement for a previous monitor that went out. I only had the X2gen monitor for just a few months and now it...


It depends. When a company replaces a component that is in warranty with another component, the only warranty that transfers is the remainder of the warranty on the original product. So if I had a monitor with a three year warranty, and it stopped working after 2 years and 11 months, the company replaces it with a brand new monitor. That brand new monitor will only carry a one month warranty because that's all the warranty you had left.

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Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer, or perhaps through a credit card company, this would be your best recourse. Here is the link to the form via which you could file a bankruptcy claim: http://www.x2gen.com/files/Claim.pdf. Hope this may help, if you can't get reimbursed through some other means.
My experience with this type of issue is that the hardware has gone bad. Particularly with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.

If the monitor continues to behave in the same manner, I think that is absolute confirmation that you have a "nonnegotiable" hardware issue. If not - in other words, if you see something different with switch of connections/machines, there could be a graphics card/driver or other issue that we could work on further.

Please post back if you need additional assistance, or this does not answer all your questions. Otherwise, thanks for using and rating FixYa!

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