Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer
Will not print anything black
Within the tool, select Print quality, then No black, missing text, or text quality.
After answering all the questions (assuming you haven't abused your printhead) you will be prompted to enter a service number, name, and address to be mailed a replacement printhead.
I just went through this and was told my printhead would arrive in 2 to 5 business days.
Posted on Apr 15, 2009
Inkjet printers nozzles can dry out and get clogged. If the units printhead cleaning does not work you can remove the printhead and manually clean it. There are many ways to do this just be careful and do some research online. My personal method for cleaning any inkjet printhead is to use distilled or de-ionized water (i hear windex works as well). You can soak the printhead nozzles or you can use a Lint-free cloth. Wet the cloth and wipe the printhead nozzles from front to back or back to front following the grain of the nozzle lines you see on the printhead. do not use a circular motion or wipe left to right across the nozzles. Also be sure to update your Firmware to the latest version from the kodak site. Just incase there was a problem in the code that wasnt completely capping the printhead when its idle. If it never recovers you can contact kodak and see about getting a new printhead.
Hope this helps and goodluck!
Posted on Feb 14, 2008
SURPRISE...SURPRISE...THE JOKE IS ON THE KODAK CUSTOMER...
CHANGING THE PRINT PREFERENCE TO PRINT IN BLACK AND WHITE ONLY DOES NOT WORK BECAUSE YOU CAN NOT PRINT AT ALL IF THE COLOR CARTRIDGE IS EMPTY.
THANKS KODAK FOR NOT MENTIONING THIS INSIGNIFICANT LITTLE FACT WHEN YOU ARE ADVERTISING CHEAP INK PRICES AS A REASON TO BUY YOUR PRINTERS....
YOU HAVE TO BUY COLOR AND BLACK AND KEEP BOTH INSTALLED IN THE PRINTER TO PRINT ANYTHING AT ALL.....
SCREW YOU KODAK...NEVER AGAIN.
Posted on May 19, 2010
Anyone Readuing this section for AiO 5500 just call 1800 421 6699 they will replace your printhead and the ink cartridges
Posted on Jul 14, 2008
I have the same problem with my Kodak 5300. It appears that Kodak is happy to "run out the clock" on the warranty with free replacement printheads, NEVER ADDRESSING the native problem.
The only solution I can offer everyone here is never to buy another product from Kodak. They DESERVE to be put out of business.
Posted on Apr 28, 2010
To be honest this will probably be my last print head with this manufacturer, their support people are nice but the printers go wrong too often. I am having to pay for a new print head and this will be my third head. I will no longer buy any kodak products after this. Not to mention the amount of ink wasted diagnosing the problem in the first place.
Posted on May 07, 2010
I have this same problem with my kodak 5300. after using lots of ink and lots of photo paper i phoned kodak. they have sent me a rplacement print head, but no instructions on how to install it! any ideas?
Posted on Mar 23, 2008
I have a problem with my 5500 that is now discontinued,,it didnt start acting this way untill i changed the black ink cartridge. it was fine up untill i printed something the third time ,then nothing. no words the color cartridges works but i dont think the black one is..any suggestions?
Posted on Mar 04, 2010
DON'T BUY **** OF KODAK I WAS PRETTY HAPPY FOR A COUPLE MONTHS AND THEN THE BLACK WAS NOT PRINTING TO THE PAPER AND WHEN I ASKED KODAK TO HELP THEY SAID IF YOU DON'T HAVE THE RECIET THEN WE CAN HELP YOU WITH NON WARANTY ITEMS..... IN OTHER WORDS I AM S.O.L. WHAT A BUNCH OF CRUD! I WAS OFFERED A PRINTHEAD FOR $30 AND THEN INK FOR ANOTHER 30 PLUS SHIPPING AND HANDLING..... WHY DON'T THEY HAVE LOCAL RETAILERS SELLING THIS STUFF?.... I KNOW WHY SO NO RETAILERS HAVE TO EXPLAIN HOW CRAPPY THE KODAK PRODUCTS AER. I CAN'T EVEN FIND THE INK FOR THE PRINTER ANYMORE AND THE REASON THE STORE TOLD ME IS BECAUSE THEY GOT TO BE BOUGHT DIRECTLY FROM **** OF KODAK. I HAVE TO AGREE THAT THIS IS JUST ANOTHER WAY TO MAKE THE CUSTOMER SPEND MORE AND TAKE AWAY FROM THE LOCAL RETAILERS. i WILL NEVER EVER USE ANOTHER KODAK PRODUCT IN MY LIFE DO TO THE CUSTOMER SERVICE ISSUES AND THE ONGOING PRICE GOUGING OF INK AND ACCESORIES. I REALLY HOPE THEY FIX THESE PROBLEMS OR GET OUT OF THE PRINTER MARKET ALL TOGETHER!!!!! BUT TO HAVE THE CUSTOMER SERVICE REP TELL ME THERE IS NOTHING THEY CAN DO TO HELP WITH MY WARANTY WHEN I GOT THIS THING RIGHT BEFORE CHRISTMAS AS A CHRISTMAS GIFT, IS JUST ****. HAVE A GOOD DAY!!! AND STAY AWAY FROM KODAK!!!!!!
Posted on Jan 24, 2011
I bought a 5300 all in one Kodak printer a few years ago from the Kodak tent @ the Ohio State Fair. Needless to say it worked fine for about six months...went thru the drill with Kodak support. They over nighted me a new print head and ink cartridges. Thought I was good to go...a few months later same thing printing nothing but lines...Called them again...since its still within the year..they sent me another print head, guarnteed this is the updated version and will last. And it did for 2 yrs! Now out of warranty, I called them back, they said sorry couldn't help me since it was out of warranty. But..I could buy a new print head for 25 bux! I told them, for what? So I could keep buying print heads?
I asked for a deal on a new printer, they're sending me a coupon for a new 5250 wifi all in one printer for 90 bux! Now I'm wondering if the new printers are using the same print heads? I know the 5300 & 5500 series and ESP series are the same print heads. Wondering if the new 5250 ae still using the same print heads. HOPE NOT! :(
Posted on Apr 18, 2010
I couldn't find a solution and I think the best thing to do is send it back before the warranty runs out. I had the printhead replaced 3 times and each time I replaced the ink black or color my pictures would start printing with lines then would eventually turn into negative type pictures. Kodak replaced it until they said my warranty was up and then offered to give me a 30% coupon to help cover the purchase of a new printer. I was told the printheads would now cost me $70.00, so all the "so called" money I was saving on ink is going to have to go towards an new printer. The ink on the photos does last much longer than my other printer so now I've got to figure out what I'll do next. Good luck
Posted on Oct 28, 2009
I just got off the phone with support and they are sending me a new print head, as well.
5100 will not print any "yellow"...have great blacks...they are sending new print head and I should have it in 1 - 2 days they said.
Printhead on 5100 is easy to pull out. Remove ink and there is a tab at the top/back of the head. Push that in until you hear the carriage pop loose and it will come right out.
Posted on Jun 11, 2008
Kodak 5100 won't print any black ink, and I also found out like the others that the maintenance button just sucks your ink dry and then the 5100 locks up until you get back from walmart with a receipt and new ink cartridges, called 1-800-421-6699 for support and now have a free head on the way, and from all the complaints people have made it will probably just be a temporary fix if any, unlike other printers which come with a new head on every expensive cartridge? Maybe this is a fix! Rob
Posted on Feb 20, 2009
I have the same problem. I called 1-800-421-6699 and they answered right away. They are sending me a new print head free of charge. They also said that they have made changes to the head internally.
Posted on Nov 03, 2008
I wrote to Kodak and they sent me one over night.
Posted on May 28, 2008
I have the exact same problem. Cleaning printhead and replacing ink doesn't work. Looks like I will be trying to replace the printhead. Thanks for the posts!
Posted on May 28, 2008
Yes. To replace the print head, take out both ink cartridges. Then look at the upper left side of the "black box". You will see that it is different than the other side. There is a "button". The button is underneath the lip and it needs to be pushed "up", not in. Then the middle of the black box will become loose and you wriggle it out while holding the button up.
Posted on Mar 31, 2008
I simply gave up trying to fix it and put in a new print head. It woks fine now. Thanks,
Posted on Mar 28, 2008
My Kodak EasyShare 5100 won't print any black. The kid's home work is due tomorrow so they have to change to another color print. I called kodak support and they are going to send me a new printhead but it may take three days to get here. I wasted a set of ink just for cleaning the bad printhead.
Posted on Mar 28, 2008
Replace the black ink cartridge.
Posted on Feb 11, 2008
Try returning it because Kodak discontinued the whole 5xxx series because of all the problems those printers had.
Posted on Jun 01, 2009
follow the step by step solution from kodak.
Choose All-in-one printer and then Print quality and follow the further steps. I think it's a problem with your printhead.
Posted on Oct 13, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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