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Reset the Device NOTE: THIS IS AN ADVANCED OPERATION. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! Sansa e200 provides a Reset Function. Please note that you only need to use this function if the device does not respond for several minutes. The button is like a power down button of the device. You can turn off the device by using a reset operation, such as pressing and holding the Menu button for 15 seconds. Once you perform the reset function, the adjustments you made during last
What you probably need is a firmware update. Many people seem to have this problem and it is fixed when you update the firmware from 1.03 (the one that comes with it) to 1.05
Here's the link to the firmware update: http://www.samsung.com/tw/support/productsupport/download/FileView.aspx?cttfileid=1536296&type=&typecode=200600&subtype=&subtypecode=200601&cmssubtypecode=&model=YP-K5QB&filetype=FM&language=