Question about HP Pavilion zv6005us Notebook

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ZV5370US Optical drive no longer works

The DVD stoped working after trying to burn a DVD. I can hear the head move when I insert a disk but I can't hear the drive spin up. What are the chances the drive just died and there are no other issues that would cause this problem?

Thanks
Art
art.atkinson@gmail.com

Posted by on

  • artatkinson Feb 12, 2008

    Thanks for the reply SirHanz,
    I have tried several different disk with the same results, no spinup. I suspect the cost of labor to troubleshoot the drive would approach the cost of a replacement drive. So the gamble is to just buy a drive and hope there are no other issues, or sent the laptop to a service center.

    art

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Those chances are pretty high, although I would try testing with different discs, and types of discs. In example dvds, cd's, I don't recomend CD or DVD R RW discs though, they are generally harder for the drive to read. Also with the cost of replacement laptop parts you may consider trying to have it serviced before accepting defeat and replacing the unit.

Posted on Feb 11, 2008

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My acer aspire 5517 dvd does not work


Ask yourself the following questions
1. When did I last use the drive? see (a)
2. Does the disk work in another drive? (b)
3. Can I read other DVD's
4. Is the disk an original or a home made disk
(a) If you have not used it for a long time or for ever, it may be a dirty lens. To Clean this, you should use a DVD lens cleaner, the best type are those that come with a spray bottle of solution that you spray on the cleaning hairs on the bottom side of the DVD. follow the instruction.
(b) If the disk works in another drive, that could indicate there is an issue with your drive - either dirty or faulty try cleaning it
If you have tried this and still you are unable to read a disk, check with another computer that you can read the disk? see (d)
Listen to the laptop after closing the disk draw with the DVD in it, you should hear the drive spin up, and in most cases you can hear the drive move as the lens moves to read the disk. if you are not hearing both of these you may have a faulty drive. If you turn off your laptop and turn it over, look at the screws on the bottom of the laptop and you will notice one near where the DVD goes in that looks different to the rest, this is the DVD drive locking screw, if you have a friend that has the same machine or similar you can swop the drives and test, this will confirm if the drive is faulty or if it is something else.
DVD drives normally fail through being bent (when being pushed in or dropped) over use or lack of use, the latter is due to dust and is easily fixed as above.
(c) if you can read other disks in your drive, chances are there is a fault with the disk not the DVD drive, look for finger prints, scratches and clean if necessary. If it is readable in another drive and it is yours, make a copy and use that.
(d) If it is an original disk, check for scratches and marks etc. if it is home made like a data disk or music disk etc. Burn another if you can.
To manually clean your drive take a look at this video. How To Clean Slim DVD Drive Lens and Laser From Dust

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