Question about Brother IntelliFAX 2800 Laser Fax

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Poor Line Connection

I am unable to fax to 804 area codes. The fax on the other end will pickup and screech, then our fax will start sending and then stop in the middle and Communication Error. I have noticed this only happens on 804 area codes. I am dialing from 276 area code. Any suggestions?

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  • Anonymous Oct 27, 2008

    I have this same problem, but my problem is limited to as far as I know 2 locations. One is in California, the other Des Moines Iowa. I recieve the same error on those 2 locations, but on none of the other 30+ places I fax things to. I send one page, then I get Comm error 20, the other fax machine also recieves the same error on their end.



    It is not tied to phone lines I have tried multiple phone lines, and Its not their machine because other locations can fax to them just fine. Its something internal to the machine itself.

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If the fax works in all other instances other than when you dial a certain area code I would say the problem is definately not associated with the machine itself. I have never heard of this type of problem. I would contact your phone company and tell them your situation and see if they have any advice from their end.

Posted on Mar 28, 2008

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My 575 fax won't send; it keeps printing "poor line condition". Is there something I can do? I am just trying to send a fax like I always do. It makes the noise at first like it does when it transmits,...


If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.

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It could be either or but normally its the connection.

The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack.

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Code 48 is internet disconnect.
On the machine if the machine is set up for internet connection, turn it off. Sometimes email is turned on and the other settings are not setup correctly.
Make sure all settings are done correctly
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One area to keep in mind is a phone dial tone turning off and on.This can be a phone company issue or poor line connectors in the building, even a corroded plug on the phone receptical.
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NG: POOR LINE CONDITION / OUT OF MEMORY


You can adjust the Compatibility mode. This adjusts the sensitivity of the machine to interference on the phone line by lowering the transmission speed:
a. Press Menu, 2 (Fax), 0 (Miscellaneous), 1 (Compatibility)
b. Press Up or Down arrow to select "Basic"
c. Press OK.
d. Press Stop/Exit.
e. Try resending the fax.
If the problem continues we recommend you try the unit on another line at the current location or another location. Always restart your machines after you made changes, that way you will see the results.

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