I am unable to fax to 804 area codes. The fax on the other end will pickup and screech, then our fax will start sending and then stop in the middle and Communication Error. I have noticed this only happens on 804 area codes. I am dialing from 276 area code. Any suggestions?
If the fax works in all other instances other than when you dial a certain area code I would say the problem is definately not associated with the machine itself. I have never heard of this type of problem. I would contact your phone company and tell them your situation and see if they have any advice from their end.
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The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.
1. Reattempt the fax reception at a different time when telephone line conditions have improved. 2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.
Error Code 420
V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Reattempt the fax transmission at a different time when telephone line conditions have improved. Error Code 421
V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Reattempt the fax transmission at a different time when telephone line conditions have improved.
In order to send, the recieving machine and the sending machine need to handshake (agree on setting, etc.)
If, as your description says the phone is ringing, I presume your are the sender.....what you need to hear is the other machine pick up, and then fax screech noises..... Test by calling the receiving fax by regular phone, and you should hear a pickup and fax noises....if not, your machine would never send.
If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.
It could be either or but normally its the connection.
The only thing that could stop you from sending a fax or not get a dial tone, would
be the connection to the phone line. Make sure the telephone wire is
plugged into the line jack (not ext jack) and should go straight to the wall, without
splitters or extensions. If you still cannot send a fax, try another
wire or jack.
Code 48 is internet disconnect.
On the machine if the machine is set up for internet connection, turn it off. Sometimes email is turned on and the other settings are not setup correctly.
Make sure all settings are done correctly
If one is faxing make sure the phone line is connected correctly and their is a good sounding dial tone.
One area to keep in mind is a phone dial tone turning off and on.This can be a phone company issue or poor line connectors in the building, even a corroded plug on the phone receptical.
Check these areas, even replace the phone line cord with a new one.
On the machine a fax machine not sending or recieivng, suspect a board causing the problem.