Question about SanDisk Sansa MP3 Player

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Problems my computer doesn't recognize the mp3 player anymore, it used to but this weekit seems to stop working. it starts normaly but then takes no action and i can not see the usb in my computer

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  • Jayg53 May 10, 2008

    my computer doesn't recognize the mp3 player anymore, it used to but this weekit seems to stop working. it starts normaly but then takes no action and i can not see the usb in my computer

  • ashboo May 20, 2008

    my mps player is being put in the usb and not reconizing it. Its a new mp3 player and i dont no what to do! please help me...

  • Anonymous Jun 04, 2008

    I can't seem to get my mp3 player to charge on my computer.

  • Anonymous Jun 14, 2008

    mp3 does not read on my computer and it wont turn on after that and therres no way to format it or rest it

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Okay I tried the Sansa Recovery Device thingy and it still didn't work...I tried the Holding down the holding down the Volume+ button and that didn't work, and I can't do the erase the songs because it wont do anything when I plug it into my computer all it does is say that this device will run faster if connected to a 2.0 usb port or something like that....What do I do Now?

Posted on Jun 04, 2008

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

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